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Team Theory
Project Setup
Lean Wastes
Six Sigma Tools
Potpourri
100
This team role ensures that the team maintains good adherence to team norms and helps execute specific team communications tools.
Who is the facilitator/ project leader?
100

The project requestor should complete this form as the first step to getting a Black Belt / Green Belt assigned to a project.

What is the DMAIC GB-BB Application Form / GB-BB Project Idea Form?

100
Having two years' worth of a raw material part in stock is an example of this waste.
What is Excessive Inventory?
100
This basic methodology for problem solving requires you to understand the problem, fix it, and ensure the fix "sticks".
What is DMAIC?
100
The abbreviation for this is CTQC
What is Critical to Quality Characteristic?
200
This team phase includes the most conflict, as the team moves towards consensus on team norms and common purpose.
What is storming?
200
This project document lists things such as the team members, problem statement, metrics, and scope.
What is the Project Charter?
200
Back up rings that are cut with an inner diameter that is larger than the upper spec limit are an example of this type of waste.
What are Defects?
200
'SIPOC' is an abbreviation for this
What is Suppliers - Inputs - Process - Outputs - Customer?
200
The process of dividing a population into subgroups such as age, ethnicity, occupation, income brackets, etc.
What is Stratification?
300
Initiative - Understanding - Performing - Closure
What are the 4 main types of team conversations?
300
This section of the charter describes what is included and excluded in the project.
What is the Project Scope?
300
Adding a step to remove flash from parts even though the flash does not affect fit, form, or function may be an example of this type of waste.
What is Excessive Processing?
300
This is the best process map to use when trying to document the physical flow of materials.
What is a Spaghetti Diagram?
300
This is used to track project activity including tasks, task dependencies, durations, person responsible and to determine the critical path
What is a Gantt Chart?
400
This matrix provides a consistent, simplified approach to defining roles and responsibilities in the planning phase of a project - pre-empting problems before they occur.
What is a RACI matrix/chart?
400
This process helps identify activities and people who have a strong interest in the project and have the potential to be advocates or opponents.
What is the Stakeholder Analysis?
400
Having to walk to the copier to get a form, then walk to your manager to get it signed, then walk to Accounts Payable to drop it off is an example of this waste.
What is Excess Motion?
400
In a process map, what shape is used to represent storage?
What is an Inverted Triangle?
400
The type of error that arises when you don't understand the question, decline to participate, or don't tell the truth.
What is non-sampling error?
500
This project role provides "covering fire" to the project team, as well as ensuring provision of resources.
Who is the sponsor?
500
This person should be consulted in the Define Phase along with the Coach, Champion, Sponsor, and Project Team Members.
Who is the Financial Analyst?
500

Telling your production workers that their job is to execute a rote task and their input is unwelcome creates this waste.

What is Under-utilization (Non-Utilization) of People?

500
These are the 5 key steps to the Voice of the Customer Process
What are Identify, Gather, Sort, Develop, and Translate?
500
This was developed to reflect the multiple dimensions of quality and customer satisfaction. Quality characteristics are identified as belonging to one of three categories: Basic, Performance, and Excitement.
What is the Kano Model?