You Say DMAIC
The company at which the DMAIC model was first used.
What is Motorola?
Unlike the DMAIC model, DMADV is primarily used for this purpose.
What is designing a new process.
The engineer commonly referred to as the godfather of Six Sigma.
Who is Bill Smith?
A chart that exhibits the three types of quality that are most important to customer satisfaction.
What is the Kano Model?
A company is said to be operating at Six Sigma when it is has this percentage of its output in its control, with only 3.4 DPMO.
What is 99.9997%?
The DMAIC model is used to solve this type of process or problem, one which is not the result of new design.
What is existing?
The DMADV model is used in response to feedback from this source.
What is the customer, or VOC?
The first CEO to implement a transformation to a Six Sigma Organization.
Who is Jack Welch?
An event that focuses on identifying and implementing immediate improvement to an existing process, named for a Japanese concept consisting of 2 words.
What is a Kaizen Blitz?
The Six Sigma team member who may lead small scale projects but is generally responsible to a Black Belt on larger projects.
Who is a Green Belt?
The stage in which the team creates innovative solutions to an existing problem.
What is Improve?
This sub-discipline of Six Sigma is used in the Design stage.
What is DFSS? (Design for Six Sigma)
The engineer, sociologist, political scientist and philosopher who validated the 80/20 rule by observing peas in his garden.
Who is Vilfredo Pareto?
A graphical representation of the control that a process has over the quality of its output, developed by a Bell Laboratories engineer.
What is a control chart?
The acronym that describes a company that has changed its culture by implementing Six Sigma at all levels.
What is SSO?
The document developed in the Define stage that outlines how the members of the team will interact with each other.
What is the team charter?
This step in the DMADV process is where the team determines what the best option is to meet the customer's need.
What is Analyze?
The acronym for a six sigma instrument developed and first used by the Department of Defense.
What is FMEA (Failure Modes and Effects Analysis)?
The data obtained by conducting focus groups, monitoring social media, and sending surveys to make sure that a company's quality efforts are in line with those who benefit from its products or services.
What is Voice of the Customer (VOC)?
In this DMAIC stage, identified by the letter "C", the team monitors the improved process to keep it on course.
What is Control?
This letter stands for the step in the DMADV process where the design is tested to ensure that the solution meets the customer's need.
What is V (Verify)?
The person who credited Six Sigma when his company was named by Forbes as one of the top 100 companies to work for in America.
Who is Richard Fairbank?
A visual representation of statistical deviation from the mean, often referred to by its shape.
What is a bell curve?
A quality calculation that expresses how a product or process is performing, normalized to one million.
What is DPMO (Defects per Million Opportunities)?