Patient Experience
Who is our patient experience vendor?
Press Ganey
True North focuses on three simple but impactful tenants
Patients, colleagues, community
What are the hours of the Employee Fitness Center?
24 Hours
TJC reaccreditation window opened in the month
May
Who is the nursing director of the Emergency Department?
Caitlin Poore
What is our true north PX metric for FY2025?
Staff Work Together to Care For You
Three potential outcomes of Just Culture
Human error, at risk behavior, reckless behavior
What does EAP stand for?
Employee Assistance Fund
PASS stands for what when using a fire extinguisher
Pull, aim, squeeze, sweep
Which director is a certified healing therapies practioner?
Deborah Hartley
What is the name of the Language of Caring sandwich?
Heart-Head-Heart
The five traits of a HRO are
Sensitive to operations, reluctance to simplify, preoccupation with failure, defer to expertise, resiliency
Who is the owner of Addy and Rocky?
Chris
When TJC comes to town this code this alert is sent by BOC
Code Purple
Who has gone to Alaska to catch Salmon?
Jon Wells
What does the abbreviation PFHC stand for?
Patient and Family Hospitality Center
Sorted, simplified, sweep, standardized and self-discipline go to what lean process
5S
Name 3 health screenings that are offered as an employee
cholesterol, bp, body comp, bone density, cervical cancer, stroke, breast cancer, prostate cancer, colon cancer
This little purple handbook can give you the answers
Are You Ready 2024
Who has danced on a bar in Bejing?
Brenda Johnson
What does the Top Box mean?
The percent of patients who gave you the best possible answer?
Cross functional management, strategic alignment, daily management are all pieces to this system
World Class Management System
Free Employee wellness work life webinars are offered through this service
Carebridge
ID badges must be worn in this location
Above the waist and visible at all times
Who was on the game show Wheel of Fortune?
Amy Plotts