SWR
SWR stands for...
What is Savings Within Reach?
What methods do we use to reach customers for MI?
What is mail, email, and phone?
What are the three categories of exceptions?
What is Formal, Technical, and Automatic?
Who is the contact person for XMH?
Who is Lane Norberg?
Newest members of the SKD team
Who are Michael and Andrew?
What qualifies as income?
What is all gross wages, tips, rental income, public assistance, social security or pensions, income from self-employment, alimony, interest or any other sources of income defined by the IRS income tax return for the previous tax year?
After a second contact, what do we change the case management status to?
What is closed?
True or False: We have to wait for a customer to ask for a deadline extension.
What is FALSE; we use this exception any time someone is over 120 days but within 1 year.
Why do we collect the age of manufactured homes when there isn't an age requirement?
What is to indicate possible need?
Name the different teams within our SKD team
What is Outreach and Contact Center?
Why do we ask a minimum income?
What is to determine if other services like CPF may be a better fit?
How many times do we reach out to customers regarding MI?
What is 3 times (when met with no response).
What is a UCI data check?
How much is a TA paid for an HEA?
What is $250?
Name Tyler or Victor's favorite color (if you are the named, chose the other person ;p).
What is Tyler: Pink and Victor: Purple?
True or False: A home that is renting out a room has to count their tenant's income.
What is FALSE, tenants are not claimed on taxes.
True or False: Every MI case gets resolved and results in a payment.
What is FALSE? Some result in DNQs.
True or False: If a rental project is not installed by a TA, the customer is SOL for an incentive.
What is FALSE? There is an exception for rental incentives not offered by TA or installed by a non-TA
True or False: The higher the air test score, the better!
What is FALSE? The goal is to have it under 100 for single-wides and under 150 for double or more.
How many SKD team members are there that support ETO?
What is 15? (1.Aaron, 2.Andrew, 3.Brooks, 4.Chris, 5. Cory, 6.Isa, 7.Kallie, 8.Michael, 9.Ryan, 10.Taylor, 11.Tiffany, 12.Tim, 13.Tyler, 14.Vic, 15. Zoila)
When someone has passed, and the family executor is looking to complete projects on the home before selling it, whose income is counted for SWR?
Who is the executor?
How long will we accept info for an MI case?
What is up to a year after the date of the MI case?
What incentive can be repeated after reaching 90% of its measure life?
What is HPAC/ ST?
We are able to pay on a 2nd HPAC/TSTAT project for the same home and customer if the previous PID was installed at least 90% of the Measure Life ago. Ex: The HPAC measure life is 11 years. If previous project was at least 10 years ago, we can provide the automatic exception.
True or False: We need to send leads to all TAs in a county and provide all of them to a customer.
What is FALSE? We should be providing the 3 closest to the site.
What is Kallie's baby's full name?
What is Westley Louis Austin?