Employability Skills
This skill means showing up on time, completing your work, and doing what you say you will do.
What is dependability?
Looking at the speaker, paying attention, and asking questions are all parts of this communication skill.
What is active listening?
Doing what is right even when nobody is watching is commonly associated with this character trait.
What is integrity?
In our S.T.E.P. problem-solving method, the S stands for this.
What is Stop and identify the problem?
A group of careers that require similar interests, knowledge, and skills is called this.
What is a career cluster?
An employee notices the trash is overflowing and takes it out without being asked. This demonstrates this skill.
What is initiative?
Facial expressions, posture, gestures, and eye contact are examples of this type of communication.
What is nonverbal communication or body language?
You accidentally receive $20 too much in your paycheck and immediately tell your manager. Is this ethical or unethical behavior?
Ethical
In S.T.E.P., after identifying the problem, you should do this before choosing an answer.
What is Think of possible solutions?
The career cluster survey you completed was designed primarily to help identify careers that match these.
What are your interests?
Staying calm and adjusting when your manager suddenly changes your schedule demonstrates this skill.
What is adaptability?
Your supervisor gives you instructions that you do not understand. What should you do?
Ask respectful clarifying questions.
A coworker shares private information about a customer with people who do not need to know it. What workplace principle has been violated?
What is confidentiality?
You have two possible solutions to a workplace problem. Before choosing one, you consider the advantages, disadvantages, and possible consequences. Which part of S.T.E.P. are you using?
What is Evaluate the solutions?
True or False: Your highest career-cluster result means you must choose a career from that cluster.
False. The results are a tool for career exploration, not a requirement.
An employee admits that they accidentally broke a piece of equipment instead of blaming someone else. This demonstrates this quality.
What is integrity?
A coworker says, "Fine, I'll do it," while rolling their eyes and crossing their arms. What makes the message seem negative even though the words are not necessarily negative?
Their tone and body language.
Your friend asks you to clock them in even though they have not arrived at work yet. What should you do?
Refuse to clock them in. Doing so would be dishonest and could violate workplace policy.
You realize you are going to be 20 minutes late for work. What is the most professional way to handle the problem?
Contact the supervisor as soon as possible, explain the situation honestly, and follow workplace attendance procedures.
Name three things you should research before deciding whether a career might be a good fit.
Answers vary: education/training, salary, job duties, work environment, schedule, job outlook, required skills, etc.
Your group is behind on a project. Instead of saying, "That's not my job," you help another group member finish their part. Name the employability skill being demonstrated and explain why.
What is teamwork? The employee is helping the group accomplish a shared goal.
Your coworker makes a mistake that causes you extra work. Give an example of how you could address the situation professionally.
Answers vary: Calmly explain the problem, listen to the coworker, focus on solving it, and avoid insults or blame.
You see your best friend at work stealing merchandise. Nobody else saw it. Identify two ethical responsibilities you have in this situation.
Answers may include: Do not participate or cover for them; follow workplace policy and report the theft; be honest; protect company property.
Two employees both believe they were assigned the same task and begin arguing. Walk through how they could use all four parts of S.T.E.P. to solve the problem.
Stop and identify the problem; Think of possible solutions; Evaluate the choices; Proceed with the best solution and communicate.
Your survey says a career matches your interests, but after researching it you dislike the work environment and required education. What should you do next?
Explore other careers or clusters and use what you learned to narrow your options.