Read the Room™
This term describes listening fully to understand another person without interrupting.
What is active listening?
A method of setting goals that are specific, measurable, achievable, relevant, and time-bound.
What are SMART goals?
This is the act of examining data to inform business decisions.
What is data analysis?
The first step in problem solving, where you identify what is actually going wrong.
What is defining the problem?
A role that helps keep a team on task and resolves conflicts.
What is a facilitator?
The acronym for the model that helps structure difficult conversations: “Describe, Express, Specify, Consequences.”
What is DESC?
The ability to understand one’s own emotions and how they affect others.
What is self-awareness?
The professional practice of giving someone specific tasks or responsibilities.
What is delegation?
A method where you test solutions on a small scale before full implementation.
What is a pilot test?
A structured feedback technique where colleagues look at each other’s work.
What is peer review?
This type of question encourages detailed responses rather than yes/no answers.
What is an open-ended question?
This skill means adapting to new conditions or changes with little stress.
What is resilience?
This term describes a group reaching an agreement that everyone supports, even if it’s not their first choice.
What is consensus?
The quality of being based on facts or evidence rather than feelings or intuition.
What is objectivity?
A metric that measures how well team goals were achieved on time.
What is team performance?
A visual organization tool that outlines steps or relationships in a conversation or project.
What is a mind map?
This term describes the belief in one’s ability to succeed.
What is self-efficacy?
The ability to effectively work with people from diverse backgrounds.
What is cultural competence?
This type of reasoning moves from general principles to specific conclusions.
What is deductive reasoning?
This process involves gathering team members’ ideas and prioritizing them together.
What is consensus building?
The technique of summarizing what someone said to confirm understanding.
What is reflective listening?
A strategy where you break large tasks into smaller, manageable steps.
What is chunking?
The standard guide for parliamentary procedure in the U.S., designed to run efficient, fair, and democratic meetings.
What are Robert's Rules of Order?
This is a brainstorming technique where all ideas are welcomed before evaluation.
What is divergent thinking?
When working with many different people what skill helps you adjust to changing circumstances and environments?
What is round-robin?