Product Knowledge - External Facing AI Solutions
What is Posh’s internal-facing AI solution called?
Knowledge AI
What does "AI" stand for?
Artificial Intelligence
What is the primary benefit of Posh’s Voice AI for credit unions?
Reduces call center workload by automating member calls 24/7.
How does Knowledge AI help call center agents?
Provides instant AI-driven responses, reducing hold times.
What is a key differentiator that sets Posh apart from competitors like Glia?
Purpose-built for credit unions, AI tailored for financial institutions.)
Where is Posh HQ located?
Boston, MA
What is the difference between rule-based AI and machine learning AI?
Rule-based AI follows logic; ML AI learns from data.
How does Posh’s Digital AI improve customer experience on a credit union’s website?
AI chatbot answers FAQs, supports transactions, and helps members in real-time.
What is a key differentiator of Posh’s Knowledge AI compared to traditional knowledge bases?
AI pulls relevant answers instantly instead of manual searches.
Which competitor is most known for its all-in-one digital banking engagement platform?
Glia
Name one of the co-founders of Posh.
Karan Kashyap or Matt McEachern
What is Natural Language Processing (NLP) and why is it important for AI chatbots?
Allows AI to understand and respond to human language.
What feature differentiates Posh’s Searchbar AI from a standard website search?
Understands natural language queries and provides AI-driven responses.
How does Knowledge AI integrate into a credit union’s workflow?
Embedded in agent desktops, CRMs, or intranet systems.
What is a common objection when comparing Posh to Eltropy, and how do we respond?
Eltropy offers messaging + video; Posh’s AI is more advanced for automation.
What major funding milestone did Posh achieve in the past two years?
Series A funding round
What is the Turing Test, and how does it relate to AI?
A test for AI’s ability to mimic human intelligence.
Name a recent enhancement to Posh’s Voice AI that has improved its effectiveness.
[Insert latest product update]
What is a recent customer success story where Knowledge AI significantly impacted efficiency?
[Insert customer story]
Which competitor originally focused on contact center solutions before adding AI automation?
Talkdesk
What was the first credit union to sign a deal with Posh?
[Insert historical deal]
What is one major ethical concern surrounding AI adoption in financial services?
Bias, data privacy, or lack of transparency in automation.