Front Desk
What do you do if you’re running late?
If you notice you are running late, please call or text Tina as soon as you can so she is aware.
What process should you do if a person wants to meet with a member of the office? Please detail that process.
Do they have an appointment?
Who is the person’s name
What is the organization? (FSA. SOLE, Orientation, any other department?)
What is their need/request/question?
When doing Check Out, What information should you ask the organization?
1. Name of Organization
2. Do they have a table reservation
3. Are they recognized
3. Name, Number, and Email
4. Equipment Checking out
How many days in advance does a club organization have to book a room on campus?
5 business days in advance (one week)
Where can students access their student and or club bank account?
Financial services at SSC 230, look for Jeremy Coiner
What should you do if you want to request time off?
- Make sure to let Tina know First
- You must find someone to cover your shift
- Once you do, email tina and the person who will cover your shift with the date and time frame
- If you are covering, you must confirm by replying to the email
What is Student Organization and Leadership Education (SOLE)? Who is the Prostaff(s) that represents SOLE? Explain the reasoning why you should reach out to them.
SOLE is a department under SLL that helps student-run and student-led organizations at Chico State
Prostaff - Kaylee McAllister Knutson
Wildcat Welcome Questions
Signatures for Food and SOEAF Forms
When a Para Pro is unavailable
Higher level concerns
When doing Check-in, what are your tasks?
1. Make sure that organizations return all the equipment in the condition they received it
2. List Infractions that organizations have done
3. Remind Orgs to put equipment neatly (if not, you much do it)
4. Sweep floors and throw away any trash
What makes an event a special event? What is the first step a club needs to do?
Anything outside of informational, so this is food, money, travel, speakers, performances, etc. If it is a special event, they must contact a paraprofessional
- If club, meet with Amy
- If greek life, meet with FSA Paraprofessional based on their council
For Bulletin Boards, how many weeks can departments put their flyers up? Student organizations? Non-profits? For Profit?
Departments can put up flyers for one month (4 weeks).
Student Orgs, Non-Profits, and For-Profits can put up flyers for 2 weeks.
After greeting a guest, what is the first thing you should ask before anything and why?
Ask for the name of the organization, that way check if they are recognized before answering any questions. Also to know if they need to be directed to SOLE, FSA, or REC Sports
SOLE has 3 paraprofessionals, name those three people, their positions, and why you should reach out to them.
Amy - Event Planning
Event Planning concerns
Special events planning and approval
Event funding question and approval
Andrea - Recognition
Organizations who have questions regarding recognition and recognition training
Starting a new organization
Creating pages to cats connect
Cassidy - Marketing
Marketing Concerns
Sharing events on social media
Ideas for marketing
Who can check out equipment and what is the time frame they can check out equipment
Student organizations are the only ones that can check out equipment, can be picked up 9-9:50am and drop off at 2-2:50pm.
Where can students get the SOEAF Fund ($4k Grant)? What if students want to access revenue sharing?
For SOEAF, If requesting, set up a meeting with Amy from SOLE, if asking for reimbursement go to AS. For accessing revenue sharing, go straight to AS, and make sure they have itemized receipts.
Who can rent the Willie Suit? Who do tell people to contact if they want to rent Willie? What is the process?
Only departments can check out the willie suit. If they are interested, give them Tina's email so she can talk to the department on avalaiablitituy. Once it is confirmed, Tina will send an email with the information. Make sure it is on the calender and text the group chat about someone picking up the willie suit. Once they come to pick up and drop off, get will suit table and get info, and put your initials on it.
What if a staff member is unavailable in the office? What should you do?
Give guests the staff member’s email, and leave a note for staff member
What is Fraternity and Sorority Affairs (FSA)? Who is the Prostaff(s) that represents FSA? Explain the reasoning why you should reach out to them.
FSA is a department under SLL which oversees the greek councils at Chico State. These include College Panhellenic Council (Sororities), Interfraternity Council (Fraternities), and Multicultural Greek Council (Multicultural Frats and Sororities).
Latrice Madkins and Lesley Caron
1. Anything related to MGC, IFC, and CPC
2.. Any questions concerning greek life
3. Just leave a note and let them know, regardless if they are available or not. Include Name, org, number, and email.
When doing Tabling Reservation, who do you put for contact information
Kaylee Mcallister Knutson (SLL)
What do you do if mail comes in? What if people want to pick up the mail?
If prostaff, make sure that it is in their mailbox. If it is older employees, please put it in Tina's mailbox. If students orgs, email them saying that there is mail and put it in the folders at the tall cabinets. Once the org comes to pick up mail, get it from that folder.
What do you do if an organization does not have a tabling reservation when doing check out or patrol?
Ask them for their organization info, if for-profit ask them to leave, if nonprofit, student org, or department ask them to go to BMU 220 to reserve a spot
- If it escalates, please ask for prostaff to help.
What are the rules when it comes to flyers on campus?
- People can only put flyers on bulletin boards that say "Public Bulletin Boards"
- Everyone must go stamp their flyers at SLL
-Must contain the name of org or person, time. place, and any cost/price/donations
- One poster per bulletin board
- An IC will remove any posters on Fridays
FSA has 3 paraprofessionals, name those three people, and their positions.
Triston Haverty (IFC)
Jose Ruiz (MGC)
Christina Leach (CPC)
- Any Questions will go to Lesley and Latrice
What should you look for when doing patrol?
Making sure that people tabling in their organization has a reservation and are in the correct spot
Make sure the fire lanes are cleared
Organizations that are doing special events have the permit and materials needed
When creating tabling reservations AND they already met with Amy from SOLE, where can you locate student organizations that need electricity? What about Propane cooking? Charcoal Cooking?
Electronics - T8 and T15
Propane Cooking - T1, P1
Charcoal Cooking - P1
*Make sure that in the Astra reservation it says what they are doing.
What is the difference between non-profit and for-profit?
If the company makes money off of its product and services, it is for profit. If its resources and products are free, it is a non-profit.