Show:
Office Procedures
Campus Organizations 1
Campus Organizations 2
Learning Outcomes
Miscallaneous
100
List some things you should do when starting your shift.
Answers may vary. Log into jabber, change your name plate, check the Campus Orgs. email, rip poster paper, log paint forms, etc.
100
True or False: Any signer can add or remove other signers
False. Only Executive Signers can add/remove signers (check for their ID).
100
What should you do after you answer an email in the Campus Orgs. email account?
Move to “answered emails” folder. Leave the new org. entrance interview emails for Natasha to answer (mark these as unread)
100
Name three departments OUTSIDE of Student Life and Leadership and provide an example of what resources they provide OR how you might see yourself working with them.
Answers may vary. ASUCI, SC&ES, Risk Management, Campus Recreation, etc.
100
Name three tools you can use to search someone’s contact information if they are staff, signers, or students.
SLL internal directory, CO admin tools, directory.uci.edu.
200
What should you include when taking a message?
Who the message is for, date, time, who is calling, from which department/organization, their phone #, student ID # and email address if the message is for Student Conduct, a detailed message regarding why they are calling, and your name.
200
True or False: A dance crew is able to practice in parking structures past 10pm.
False
200
When is the last date existing organizations can re-register? What is the last date new organizations can register?
12/12/14 (end of fall) and 3/13/14 (end of winter)
200
A student comes into SLL inquiring about what they can do about their poster on Ring Road being taken down. What tips would you give the student about posting on Ring Road?
Answers may vary. Poster must be 5ft. or smaller, use masking take, write a “post ‘til” date; ensure it is posted on approved locations (ring mall bridges, interior of the concrete railings in each of the lower plazas, general bulletin boards etc.)
200
If you need to open a third line, what button do you press on the phone?
Inquiry button.
300
What are some things you can do during your shift if you find that you are done with your assigned projects?
Answers may vary. Rip poster paper, get rid of old flyers, ask staff members if they need help with anything, etc.
300
What is the process to re-register an existing organization?
Complete online re-registration process, must have three signers, all must have completed 5 online documents and COOL orientation. Submit $50 payment
300
True or False: A non-signer can fill out the ARC form to be turned into our office for Vincent’ signature.
False. Only signers can fill out and submit ARC forms.
300
Parent’s Day is tomorrow and you need to finish printing everyone’s nametags by the end of your shift. You are at the front desk by yourself and as you work on this project, the phone rings multiple times and many students come in to purchase poster paper or with other questions. Time is running out and you do not think you can complete the project before your shift is over. What do you do in this situation?
Answers may vary. Ask another pro-staff member to help with the front-desk as you complete the nametags, write a detailed message for the next Student Assistant so they know how to complete the project you are working on, communicate your concerns of finishing on time to the person who asked you to complete this project.
300
Name a professional staff member from each of the following SLL departments: -Leadership Programs -Student Conduct -Gender Initiatives -Campus Organizations -Greek Life
Answers may vary.
400
Fill in the blanks. How do you process a background check? Ask to see the investigator’s ______ 2. Have them sign in if they’ve gotten the student’s _______ already 3. Write the student’s ID # on a copy of the release form (if you need to make a copy, use the fax machine) using a ______4. Ask them for their business card (attach to release form) 5. Give them Nicole’s business card and let them know it’ll take ______ business days to complete
Badge, transcript, pencil, 4-7
400
What should you do when a dance crew comes to check out cones?
Check if they have a reservation in the calendar (which is filed under campus orgs tab in the reference binder), note their name and phone number, highlight their name in the calendar and write down how many cones they are checking out.
400
What is the process to register a new organization?
Complete online registration process, must have three signers, all must have signed 5 online documents and COOL orientation and set up CORE Entrance Interview by emailing campusorgs@uci.edu. Submit $50 payment as the last step.
400
A parent calls and is concerned that their child will not be able to get the classes they need because they are signed up for a later SPOP. The parent demands that their child receives an earlier SPOP. How do you handle this situation?
Let the parent know we can place the student on a waitlist but ultimately the student can only attend the SPOP they are signed up for.
400
Describe a department that falls within Student Life and Leadership and what they do?
Potential answers: Veterans Services, Cross-Cultural Center, Greek Life, Student Conduct, International Center, LGBTRC, New Student Programs, Dean of Students, Gender Initiatives, Campus Organizations.
500
What step is step 5 in the following steps of processing a Dean Certification Request? 1. Check if all questions on the document are non-academic. 2. Have student sign in 3. Collect envelope that is stamped and addressed 4. Collect $10 processing fee 5.? 6. Write the student a receipt.
Fill out the bottom portion of the form, date stamp it, and let the student know it’ll take 4-7 business days to process.
500
What is Tim's favorite kind of coffee?
Vietnamese and Turkish coffee.
500
How should you sort and distribute mail?
Collect mail from our mailbox next to Zot ‘n’ Go. Distribute mail for professional staff members in the mailboxes towards the back of the SLL office. Be sure to date stamp the mail (you should do this for all other documents that come in the office for professional staff members). Check the Student Assistants binder for a list of campus orgs. that have mailboxes. Sort their mail accordingly in the Poster Room.
500
Students participating in a sit-in protest ask to purchase poster paper and check out paints. What do you do?
Let the students know that if their poster is not for an RCO’s event, it will be $1 for 5 feet. They can check out paints if they leave their ID cards. You or another staff member can monitor the students in the Poster Room.
500
If a Student Conduct Officer calls the front desk saying “Please cancel my meeting with the Chancellor”, what should you do?
Notify a professional staff member and call the police. This is an emergency statement.