Definitions
What is a coaching model?
It's a process of straightforward steps that helps leaders across an organization achieve specific goals by providing training and guidance.
What are the 5 steps of the coaching model?
Prepare, observe, coach, document, and follow up
What are the 4 steps of PIDM?
Identify the opportunity, identify the key behavior, identify the root cause, and implement the plan
What is the name of the DRIVE section in which we establish a personalized connection?
Develop Rapport
What is the name of the monthly group meeting that is an hour long and is used to align goals, review successes and gaps?
What is an observation?
a remark, statement, or comment based on something one has seen, heard, or noticed
What are the activities that happen in the Prepare stage?
Analyze performance data, review past coaching, identify key behavior, determine the tactic to use to coach, prepare the conversation questions, and schedule a proper amount of time.
What is the step of PIDM that we use in the Prepare stage?
Identify the opportunity
What do the letters in the DRIVE acronym stand for?
Develop rapport, reinforce objectives, impacts of performance, validate root cause, and execute action plan
What is the name of the individual meeting to review results and behaviors to a create a SMART Plan for the month?
Goal setting meeting
What is a judgement?
the process of forming an opinion or evaluation by discerning and comparing
What are the 4 observation techniques that we discussed?
Remote live calls, recorded calls, on the floor observations, and side-by-sides.
What are the two steps of PIDM that happen in the Coach stage?
Identify the root cause and implement the plan
What is the name of the DRIVE section in which we ask the coachee for their strengths and the impacts of said strengths?
Impacts of performance
What is the name of the individual meeting that is used to review progress towards the goal for the month?
Weekly Check in meeting
What is a key Behavior?
A key behavior is observable and measurable
What is the coaching model stage in which we use DRIVE?
Coach
What methodology do we use to create our action plan?
SMART
What is the name of the technique that we use to validate the root cause? This technique uses questions and doesn't require statistical analysis
The 5 Why technique
What is the name of the two to three minute coaching tactic that could be positive, constructive or corrective?
Quick Hit
What is a behavior?
Anything a person says or does
What's the stage of the coaching model that enables us to eliminate all doubt as to whether the employee can perform the skill we have been coaching?
Follow up
What aspect of SMART action planning refers to who is going to do what and when in the action plan?
Specific
What is the section of DRIVE in which we establish whether the gap is skill or will?
Validate Root Cause
What is the name of the conversation we have when we exhausted all coaching efforts and the behavior is not sustained and you need to draw the line in the sand? In essence it is the last stitch effort before disciplinary action ensues.
Accountability Conversations