SLO - Fundamentals
The best sewer line repair company in the greater Denver metro area.
Who is Sewer Lines Only?
Proactively communicating and treating everyone with respect, kindness, and empathy.
What is CUSTOMER SERVICE?
When you are unable to make it to your scheduled shift and must notify Tammy or Marc no later than 1 hour before your shift.
What is a callout?
Currently in yellow, we use this color-coded tool to determine profitability of a job.
What is the estimate builder?
Serves as the front line to our clients, these members of staff schedule your appointments, and answer general questions.
Who are the office staff (Kim & Rebbeka)?
Can be invoiced to any client during appointments provided by the technicians for a fee of $150, or comes included with most cleanings.
What are sewer scoping videos?
Striving to be better than we were yesterday. We will grow our business by serving our community and developing our employees.
What is GROWTH?
An attendance-mandatory scheduled shift that occurs on your last appointment of most Thursdays.
What are sales calls?
What is being on time?
This team is responsible for planning, documenting, and invoicing our completed jobs.
What is operations?
Adams, Boulder, Denver, Jefferson, Douglas, and Arapahoe.
What are the counties we operate in?
Protecting people and property through vigilance and continuously improving practices.
What is SAFETY?
Must be presented to Tammy after every single transaction placed on the company card.
What are receipts?
This is required of every single technician for every single appointment, regardless if we are meeting with a client or not.
What is scoping the sewer line?
Often referred to as our "unsung heroes," this department is responsible for implementing the plans of the technicians.
Who are the crews?
This is a document that our clients will occasionally ask our company for that we are legally not able to provide?
What are certified inspection reports?
Doing the right work, the right way.
What is QUALITY?
Technician-to-Client interactions, administrative tasks, driving in a company vehicle.
What are work duties?
The "unprofessional expert", clients under the influence, the "trash talker", micromanaging the estimate.
What are red flag clients?
The decision-makers for the company.
Who are Leadership? (Marc, Tammy, Wyatt, & Sergio)
Our mission is to take the worry out of sewer line repairs. We will continuously raise the bar on education, transparency, customer service, and quality to provide our clients with the best services in the industry.
What is the mission statement?
Acting with integrity & honesty to build trust with our clients, community, and peers.
What is TRUST?
A business-building opportunity you can accomplish during every single one of your appointments with a client - regardless if you perform an estimate or provide a service.
What is asking for a review?
A new requirement for technicians meant to save you time and to help the office, operations, and leadership with pricing and planning a job.
What is saving a PDF of the estimate builder?
If not for this group of amazing individuals, SLO would not be able to provide work to its 30+ employees.
Who are the sales team?