HOLIDAY
What two brand new diffuser blends are we getting this year?
What is Snowed In & Soul Full?
What should be checked off each night before we leave?
What is our closing duty checklist?
Name the three points of the experience.
What is Greet, Experience, and Wrap?
If you don't know all of the information on a product, where should you look?
What is Saje.ca or SajePage?
Where can you check which zone you are in?
What is our daily check in board?
What type of diffuser is the Aroma Oasis?
What is Waterless?
What should we as floor TMs be checking often for our TMs on cash?
What is stock of tissue and bags?
How fast should we be greeting our CMs?
What is within 10 seconds?
How can we check the current stock number of our items?
What is on Shopify, or Rhizome?
If you need to leave your zone, who do you tell?
What is Extra Strength, MM BB, and Infinity Roller?
When completing a verified return, what option do you press for return reason?
What is Other, and then type in using our reason codes?
How many GPOPs should we be aiming for with each CM?
What do you always need to make sure you are completing when shipment comes?
What is receiving in rhizome?
If you are greeting, and a CM wants a quick pick-up, what device can you use to check them out on the spot?
What is POSgo device?
What brand new lip balm will we be launching?
Under all circumstances we want the CM leaving..?
What is happy?
What types of questions should we be asking our CMs?
What is open ended?
Where can you find all info on EO safety?
What is in our safety book, or SajePage?
If you are greeting, and a CM needs help finding the right item, what do you do?
What is pass them off to a TM on floor zone, or swap with someone to bring them through the experience?
How many passive diffusers will we have this year?
What is 3? Aroma Lava, AromAdorn, and Aroma Horizon?
How do you complete and unverified return?
-----
When CMs are coming in for gifts, should we show more or less options for them?
If the till is having issues processing a sale, who should you call?
What is TX Line?
If there is a long line at cash, and you are on greet or floor, what should you be doing?