sbe and SLS Brickell’s 101
When sbe was founded? Who is our CEO?
2002. Sam Nazarian.
Name VIP rankings, what does each ranking define?
VIP1, VIP2 (influencers), VIP3 (repeat, long terms stays, OTA VIPs, Suit Paying Guests, Opportunity Guests), SPEC OCC, LUX (Virtuoso, AMEX Hotel Collection).
If an agent collected $500.00 and posted a paid out of $350.00. How much he/she will drop in cash this shift?
$500.00
Name at least 3 groups/types of rate codes.
Distribution group - DSMATCH, DSRELO
Business Travel /Negotiated - NEGAPI, NEGCORP
Merchant - MERBOOK, MERHT
Wholesale - WHHOT, WHHOTU
What is appropriate dress code/grooming standards for sbe employees?
Clean ironed uniform, hairs nicely brushed, beard nicely trimmed, visible tattoos - not offensive, nails (no more than 2 inches), jewelry - miniature
What company acquired sbe and when?
Accor, in December 2020
What amenities each VIP ranking gets assigned to?
VIP1 – Charcuterie + Wine; VIP2 – Strawberries (or Dry Fruits and Nuts) and/or Wine; VIP3 – Fruit + Water; SPEC OCC – Wine; VIP3 (2 days or less) – Two Bottles of Water (500 ml).
How do you report overage/shortage for your cash float?
report to MOD first, investigate.
overage - drop
shortage - petty cash
What major TAs use VCCs, and how do you resolve VCCs discrepancies?
Expedia, Booking.com, Hotel tonight, HotelsByDay, etc.
Extranets, or Reservations Staff via TEAMs
How many vacation days and personal days does an employee (both hourly and salaried) gain after 90 days of employment
hourly - 0 VACs (5 VACs after 1 year), 3 PTOs
salaried - flex VACs, 0 PTOs
Who is the designer of SLS Brickell and SLS LUX?
Philippe Starck at SLS Brickell, Yabu Pushelberg at SLS LUX
When assigning VIP statuses to the arriving Guests, what tools would you use to identify repeat Guests?
Opera Merge function, stay statistics
How do you apply promotional benefits to a reservation?
using Sales Promo posting code and a negative number (e.g. -51.44 credit for breakfast promo).
What is the cost and time frames for early check ins and late check outs?
Early check in - 5a to 9a >> half day's rate, before 5a >> full day's rate
Late check out - 11a to 3p >> half day's rate, after 3p >> full day's rate
Where the Finance Office is located at SLS Brickell?
E level, next to room 1017 (E117)
What countries does sbe expanded its hotels? Name at least two.
US doesn't count :)
Bahamas, UK, UAE, Mexico
What techniques would you use to create sbe fans?
Personalized service, increasing awareness of available services, extending yourself as a contact for future bookings.
If a folio has a balance of $0.50 unpaid, what is the best way to wash it off?
using Small Balance opera posting
What benefits come with Virtuoso and AX Hotel reservations?
How do you check the benefits associated with the reservation.
Virtuoso - $100.00 spa credit (excld tax and grats), power breakfast, UG, late c/out if available.
AX Hotel Collection - $100.00 resort credit (excld tax and grats), power breakfast, UG, late c/out if available.
RATE INFO
How do you request a day off or preferred shift? Can preferred schedule be requested?
Via email to the department head. If approved - the request is logged in the Calendar.
Yes, yet the schedule is not a guarantee. A notice may be given if other employees request similar shifts or be on vacation.
Name five upscale restaurants close to SLS Brickell.
Ex: Zuma, Il Gabbiano, Komodo, Novikov, El Cielo, Nusr-Et, LPM
Where to log and find Guest's preferences, past incidents and more information about specific Guest's stay?
Opera profile notes, SLS Brickell's Incident log
What steps employee should take if Opera Payment Getaway is down? Or internet goes down?
Downtime Reports to be printed, Manual Reg Cards templates, determine the authorization amount, Merchant services, approval code.
What are the conditions for check in, in terms of MOP? List the options, if CC is not available.
1. Cash for RT, FF in full, CC for incidentals
2. Celopay 24 hrs prior to arrival
3. Guest's friend w/ ID and matching CC
When employee is eligible for a transfer or promotion? What is the procedure for the internal transfer?
6 months of employment on one position.
Notify Department Head about your interest. Fill out Transfer Request Form. If approved by Dept. head, proceed to the interviews.