Patient Experience
A diplomat who represents EVS and FNS at SLUH getting feedback on a patients experience.
What is a Patient Ambassador
Not over my head!
What is high dusting
PASS
What is Pull, Aim, Squeeze, Sweep
At almost 2 million square feet, this is the largest ministry in the SSM system.
Who is SLUH
Self proclaimed title of Lead Manager
Who is Vaughn
AIDET
What is Acknowledge, Introduce, Duration, Explain, Thank
Watch your step!
What is a wet floor sign
Mask, Gloves and Gown
What is PPE
The Client Executive
Who is Rene Soberal
Sorority Girls got me thru Mizzou
Who is Josh
We are _______________
A guest in someone else's home!
Last Step of 7
What is check your work
Never on a housekeeping cart....
What is Food and Drink
In ______, SSM chose Sodexo to provide services to SSM, St. Louis University Hospital
When is 2015
Old and Cranky, but always best dressed
Who is David
A standardized survey used to measure patients' experiences with inpatient hospital care.
What is HCHAPS
Kill time of 1 minute
What is Oxyvir
RACE
What is Rescue, Alarm, Confine, and Extinguish or Evacuate
104,000 in North America alone!
What are employees (522,000 world wide)
Was once a deputy Sherriff, now polices our time
Who is Karen
A communication framework that healthcare professionals use to improve patient care
What is AIDET
NEVER do....wet and dry!
What is SMOP
What are the 3 safety checks
In 1966, _________ laid the foundations for Sodexo by creating a company specializing in providing food services to institutions, businesses, schools and hospitals
Who is Pierre Bellon
Senior Vice President, Healthcare
Who is Brandon Fish