Closing
Who should be in the studio when a coach is going over the intro graph?
What is the SA
What is the KPI for Conversion %?
What is 19%.
What constitutes an early cancel under 8-hours?
What is if a member is sick, has a sick child, emergencies.
What is the standard evergreen offer?
What is the 30 Day QFG?
What is a tool members can redeem if they do not love it in 30 days.
What is the KPI for Lead Volume?
What is 30%
How many times can a member freeze in 1 year?
What is 2x/year minimum of 30 days up to 120 days.
Are we promoting SOML in studio?
What is yes.
What is FMP?
What is First Month Premier for $129.
What is the KPI for closing %?
What is 55%.
What is the KPI for booking %?
What is 50%.
What is the Click to Cancel policy?
What is when a member submits an online cancel form - you must terminate them per the 30 day cancellation policy and then you can reach out to go over other options.
How many marketing events are required by a studio each quarter?
What is 3. One per month.
Who is considered a winback?
What is a member who has been terminated for 60+ days.
What is the KPI for show rate?
What is 65%.
What is the 15 second pitch?
What is Orangetheory is a full body group workout that blends strength, cardio and coaching to help you burn fat, and build muscle - fast. Most members see results in just a few weeks.
What are our student discount rates and who is elidgible?
What is premier for $~152 and elite for $~101. Ages 14-25 with a valid student ID. Must sign Addendum and MA.
What is Adaptive Selling?
What is having to tools to overcome current objections.
What is the KPI for attrition?
What is 55%?
What does B.E.S.T stand for?
What is Body Language, Effective Listening, Specifics and Team Work.
What are commitment rates and who is elidgible?
What is Premier 12-month for $139 and Premier 6 Month for $159. Non-members/winbacks are elidgible.