USCellular
True or False. Device Protection+ Ultimate plan includes unlimited cracked screen repair for $24.99 per claim.
False, $29.00
True or False. Started last October 25, 2021, Telus and Koodo introduced new coverage plans called Device Care Complete.
True
True or False. The Source's heritage traces back to Radio Shack and Circuit Makati City.
False, Radio Shack and Circuit City
True of False. One of our scopes of support of Tech Help is filing claims.
False. Tech Help does not file claims.
Started ____________, US Cellular added new features to two of their plans.
February 10, 2022
Device Care Complete plan includes extended warranty, accidental damage from handling, and __________.
The Expert Greeting for this client is __________________________________.
“Thanks for calling The Source. My name is [Your name]. How may I assist you today?”
The Expert Greeting for this client is _________________________________.
"Thank you for calling Navy Exchange Protection Plan Tech Help, my name is [your name]. May I have your first and last name along with the phone number associated with your Navy Exchange Protection Plan?"
Give at least three (3) Expert scope of support for USCellular.
Device how-tos / Wi-fi and network connectivity / Connecting accessories / Learning the features / Downloading applications
For Device Refresh, customers can use the web portal to _______________, _______________, and _______________.
run battery health check, check Wi-Fi signal strength, get device optimization tips
If an account is not found in Soluto Connect after searching the MDN, Experts will need to _________________________________________.
follow the standard process for creating a new customer profile and capture customer details
Give at least four (4) products that we support for Tech Help services.
Laptops, Tablets, Desktop / TVs & Streaming Products / Smart Watches & Wearables / Networking & Networked Products / Printers / Gaming Systems / Smart Appliances
Give at least four (4) Expert out-of-scope.
Billing and account concerns / Network troubleshooting beyond the device / Whole Home troubleshooting / Issues with 3rd party services / Device Activation / Advanced Exchange Claims
For Digital Onboarding, the customer can contact us for assistance with ________, ________, ________, and ________.
activation, data transfer, account setup, settings & features
In ________, ________, ________, and ________, our Plans are called Insurance Plans.
Manitoba, Saskatchewan, British Columbia, and Quebec
Give at least five (5) main tools that you will use to support this client.
Care Central / Soluto Connect / Twilio / Helix Search / LogMeIn / Claims Website (asurion.com/nex)