Smart 1
Our smart kit is made up of 1 to 3 pieces of kit depending on the customer's preference and home set up. The 3 kits are:
Electricity meter & Comms Hub
Gas meter
IHD
True or False: When customers switch to another provider , the Smart meter stops functioning.
False
What is a does DCC stand for ?
Data Collection Company
What does an In Home Display do?
It receives information from the customer's electricity meter via the comms hub. It then displays dual fuel information in an easy to view way for the customer
What does the ffg abbreviation mean?
HAN
WAN
Home Area Network
Wide Area Network
True or False : I need internet to have one
False, Smart meter uses HAN/WAN it doesn't need to be connected to WIFI/Internet
What Network does the Smart meter use to communicate to the IHD?
HAN(Home Area Network)
What system do we use to book a smart meter?
OAB- Orion Agent Booking
Name the Benefits of smart meters
Good for the Earth: Smart meters help to build a more responsive energy grid, allowing for more integration of renewables to the network, this benefits any climate conscious individual.
Accurate Bills: Benefits the customer as they will not have to be stung by catch up bills.
Accurate Forecasts: Smart usage means we have a better chance of setting an accurate Direct Debit, meaning there is less chance of it changing over the year.
Energy Insights: Get access to a free tool that will give you an insight into your energy usage.
Usage Graphs: See patterns and trends in your usage, which will allow you to pinpoint what’s being used and when, and reduce.
Power Move: if you set your smart meter to HH readings and move the bulk of your electricity consumption away from 4-7pm weekdays, we’ll give you credit.
Free IHD: Completely free, the customer gets a gadget that helps them visualise their usage in real time. We also offer an adaptable IHD, for customers with visual impairments.
Reduced Costs: Smart meter distribution reduces the overall costs to energy suppliers and distributors. These reductions in cost will be passed on to the consumer.
Charge Anytime: if you have an EV and a smart meter on HH readings you can charge your car for 7p per Kwh!
What does MATCH stand for?
Make a connection
Ask to understand
Tailor your offer
Comfort and convince
Help with next steps
What are some of the checks customers can perform of the IHD?
View their usage current and compared to last few hours, days etc. ,
Set targets to help reduce their usage
Lights on IHD to indicate to the customer how much energy they are currently using compared to their targets if the customer has set them.
CO2 data
Meter readings
Ability to link with the OVO online account in the future allowing customers to view real time data there
Provide 4 reasons why OVO want smart meters to be installed.
Reduced costs due to more accurate purchasing of energy
Less calls
More accurate forecasting for Direct Debits,
Happier customers-CSAT scores are higher for customers with smart meter based on our internal research.
Name the 3 types of IHD that customers may have?
Chameleon IHD 3
Accessible IHD
Pipit
How do the meters communicate with each other?
The hub will require WAN, to send the data collected from the gas and electricity meters (such as meter readings), back to us
What features does the Accessible IHD have and which customers are likely to have these IHD's?
They have the same functionality as standard IHDs, but they have voice feedback to explain what’s on the screen.
customers with visual impairments