Audit Questions
What is a dormant account?
What is an account that has not had activity on it for a long period of time?
Walk me through the process of a pass/fail on ChexSystems.
What is get a manager's approval before proceeding?
What is the code for a deposit?
What is CR SD?
What is the CUTX creed?
What is Care, Understand, Teach, eXceed?
What is red?
In what ways can you look up a members account? Name at least four.
Answers vary. (Name, SSN, # number, email, etc.)
What is an SAR? (When would you file an SAR?)
What is a Suspicious Activity Report? (Filed when someone is acting suspicious or out of character.)
What is the code for a withdrawal?
What is SW CD?
What was CUTX originally founded as?
What is the Dallas Teachers Credit Union?
What is two?
At what age can someone have their own membership?
What is 18 years old?
Describe our robbery procedures. Do you know where the robbery packet is located?
Comply, press panic button after robber out of sight. Where is next to the printer?
What is the code for giving change?
What is CR CD?
What year was CUTX founded?
1931
Who are the Richardson and Little Elm SMART Branch managers?
Who is Mr. Michael and Mr. Justin?
If a check is being deposited, what areas on the check are you reviewing before accepting?
What is the routing number, date, payee line, numerical & written values, signature, and endorsement?
What is a CTR? What amount would prompt a CTR?
What is a Currency Transaction Report? What is over $10,000?
What is the code to transfer funds from member to member?
What is SW X SD Y?
What is the SMART Branch motto? (Paragraph form)
What is "we strive to develop servant leaders who are motivated to learn, grow, and teach through active learning in hands-on experiences through reasoning and technology?"
What is Mrs. Wilkes' favorite candy?
What are Nerds Gummy Clusters?
Walk me through the process of issuing a debit card. What are the fees for a lost card and for fraudulent activity on a card?
IQ, Instant Issue, click the 2nd card number. What is $7 for a lost card and free for fraud?
What are the different holds for checks deposited and why are each important? Name at least one specific hold and give two instances where you might want to put a check on hold.
Answers vary. (Ex: New Account hold - 9 business days & high $ amount, no check history)
What is the first step for funding a new account with a debit card?
Type ECM.tran into Specfile.
Name the locations and opening years of all the SMART Branches.
Allen - 2021
Little Elm - 2022
Richardson - 2023
Gilmer - 2024
Name the five folders we have in the back (label and color).
Purple - Completed Accounts
Gray - Audits
Black - Debit Card Sheets
Orange -