Applix
What is FAC Refrig, HVAC
The place where we go to find service requests logged by our stores through MyContactCenter
What is the service request workbench
Store says they need to have the gaskets replaced on their Silverking. Who do we send this to and what is the priority?
This is used to make our delicious fresh baked rolls.
What is the Rational or roll baking oven.
The cappuccino machine is only dispensing water.
Ensure the toggle switch for the rinse cycle is back on product mode.
Store is requesting to have their vents in their deli cleaned? Where does this go?
What is FAC Build Structure
The form we use when we need to terminate a work order.
What is work order closing
Store needs to order new shelves for their Silverking. Where do we escalate this?
What is FAC Store Equip
This is a refrigerated unit next to the oven where Sizzlis are cooked. It is where we prepare the Sizzlis before we put them in the oven.
What is the oven workstation
The Taylor milkshake machine is in stand-by mode after a power surge.
Press the SEL button and then the blue snowflake.
Store needs to have their cooler cleaned
What is FAC Environmental
The place we go to find priority 1 & 2 work orders where we need to call the vendor.
Store is claiming that their Silverking is leaking. What do we do?
The Silverking does not leak. Determine which piece of equipment near it is leaking and follow appropriate troubleshooting.
The name of the oven we use to cook Sizzlis, stuffed pretzels, hot dogs, etc.
What is the Lang Oven
The Merry Chef toaster oven has an E104 error.
Unplug the oven then plug it back in.
The Taylor milkshake machine was never cleaned this month and is going to be locked out in 1 day.
FAC Store Equip
When we email a hazmat request to Monarch, we put the service request into this status.
SR DISP
Store is reporting that their outside ice chest for bagged ice is leaking. Who do we send this to?
Name the piece of equipment where we keep our hot foods after they are cooked and ready to be served.
What is the steam table or hot food table
The Rationale oven is asking for a password.
Turn the oven off and back on.
Store is reporting a continual repeat breakdown with one of their RSS units. They would like to escalate to Facilities for investigation.
FAC Store Equip
Every work order starts out as this before becoming a work order.
What is Service Request
Store's key lock for their beer cooler door is broken. Who does this go to and what is the priority?
Name the piece of equipment where our hot food is cooked for an hour before it moves to the steam table or the warming drawer.
What is the rethermalizer
Store wants to know how to program a new product into the Avery coding machine.