Office Chairs
Our best-selling office chair
What is an Aeron Chair?
The two portals where we go to file Herman Miller claims and Steelcase claims
What is Omni and Village?
Here is where you can find in-stock popular office chairs
What are the in-stock pages on the SF website?
This system is where we have customer records, sales orders, and purchase orders
What is Netsuite?
The most popular budget-friendly Steelcase chair we office
What is a Series 1?
We have 5 business days to file a claim with this vendor if an item arrived damaged
What is Herman Miller?
This is where you go to find all the how-to videos for checking inventory lead times
What is the Master Vendor Sheet?
In here, we can find whether or not the vendor is responsible for shipping or if WE are responsible for shipping an item (and liable for damage)
What is the Ship Quote SOP spreadsheet? / What is the Master Vendor Spreadsheet?
The best chair for someone who needs lumbar support and prefers to work while leaning back in their chair
What is an Embody Chair?
This vendor ALWAYS ships to our warehouse first before we can ship it out to the customer
This is where to find shipping information once an order is no longer pending fulfillment & it has shipped
What is an IF?
Here you will find training videos, SOPs, Warranty information, and Amazon / Houzz information
What is the Customer Service folder in Drive?
These are the most common parts that can be replaced by customers (and a technician is not needed for repair)
Here is where you find Steelcase assembly instructions
What is Village / What is Product Reference?
This would be a good time to pass a call or chat to a sales representative
What is a specific question about an item or a large order opportunity?
In here, messages have to be responded to within 24 hours
What is Amazon?
This the most expensive office chair that we currently sell
What is the Eames Executive Work Chair by Herman Miller?
We get the best profit margin on items made by this vendor - and they also have high expectations for us as a company (we assemble for them, handle repairs, etc)
What is Ekornes?
The website name where we check Kartell stock
What is Bizperanto?
What is Celigo?