Smart Home Facts
True or False
Employees get a 25% discount on Home Security Maintenance and Monitoring Fees.
What is True
How many years is the contract for smart home
What is 3 years
True or false?
HSD, Wifi, and valid email address is required
What is True
What is the 1st step in troubleshooting Home Security
What is do basic internet troubleshooting
A temperature Sensor alerts you when temps drop below ____ or rise above ____.
What is
below 40 & above 100
True or False?
Battery replacements are included in the 1 year warranty
What is false - Batteries are not included
early termination fee for the 2nd year is how much
what is 250
Customer may need "what" to receive a discount from their home insurance carrier for having a smart home.
What is a Monitoring Certificate (if needed reach out to account support team)
Where are device settings located
What is the app and/or panel
How many Video clips can be stored before hitting the maxcap
What is
3,000. If they don’t want to delete their recording they will need an expansion pack.
True or False?
All kits and Equipment charges are split into 3 installments. Labor charges are also split
What is false
All Kits and equipment OTCs will be split into 3 installments. Labor charges are not split into installments
True or False
The 3 year contract is not transferrable to other customers or accounts unless the customer is moving to an address within our service area and the new account remains in their name.
What is true
Who must be present during the install of Smart home
Who is the account holder
When reporting a false alarm to the monitoring service "what' needs to be provided
What is a verbal password
What is the key fob range
What is
100 ft, can also be used like a life alert for elderly.
True or False
Tech visit is required for this kind of install. Over 40 points the appointment must be scheduled in the afternoon?
What is False
40 points or more points needed for the installation requires a Morning appointment, scheduled in the SH timeframe. This allows the technician adequate timing to complete the installation.
Customer is required to read and sign the smart home contract how many hours before install or the install will be canceled
What is 72 hours prior to install
All customers should check with "who" in their township/area before installing smart home in case registration fees may apply that area.
What is the local municipality
how to troubleshoot with a Cusotmer when the system can not be armed or the alarm did go off when it should have
What is
Check the power and connection to the panel (panel may show AC power Failure) reboot is recommended. This can manually be done by unplugging the unit for 60 sec or through the settings to select panel reboot
How many alarm.com devices can be connected at one time to the SVR storage solution.
What is
16 video devices
True or False
Scheduling smart home installs in a fiber area must be scheduled in the FB point section.
False
Fiber customer is looking to install Home Security, the order should be scheduled using SH points instead of FB points.
True or False
This contract Auto renews
What is false
While our Home Security is compatible with any speed, check "what" and review "what" in case they need to upgrade their internet speed or add HomeFi units to accommodate the alarm system.
What is
their internet speed
review how many devices they currently have connecting at one time
The alarm did not off, but the cops came to the home. Customer was not expecting a visit from law enforcement. What happened?
What is duress code was entered instead of master code
a secret distress signal used by an individual who is being forced to disarm their alarm system, typically in the event of an attack or robbery. This code can be used in place of a user code and will send a silent panic alarm to the central monitoring station and simultaneously summon law enforcement.
Do we install smart thermostats
What is No
This thermostat will be installed by a HVAC professional. The BRC tech will activate the thermostat, but not install it.