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(Specific)
(Specific)
According to your RM Visit guide what should every office have as smart goals?
MOR
What is a healthy EBITDA goal?
Trick question depends on your market but should be 17% or above.
What is an example of an Achievable goal statement?
- Make sure handoffs are done in front of every NP
- commit to welcome calls being done 2 days in advance w/ notes on the appointments in epms.
What is an example of a Relevant statement?
-Builds trust between pt, consulter, and doc to help the pt say yes
-Sets clear expectations for the NP visit ahead of time
What is an example of a Timely statement?
30 Days
Who knows their territory specific February QBR goals for production per Dr. FTE?
FL North: $110,010
FL West: $95,754
FL East: $108,605
FL South: $99,669
FL South West: $98,787
How do you measure/track your QBR goals?
QBR Reporting email sent out once a week or Tier Reporting
What is an Achievable statement for operating hours?
• Offices over 1+ FTE to stagger lunches to open NP funnel. TD's to review weekly on TD calls through access to care report and spot checking schedules. Stagger hygiene lunches to match FTEs.
• Continue having Operations Excellence on Div and TD calls reviewing NP blocks and Inefficient times to decrease below 18% and 10%.
• Expand hours in 1-2 offices / territory by End of March.
Why are wage targets relevant?
Ensures you have the proper staffing model for the amount of revenue the office is producing
As an RM when setting a goal for Key 2 KPI's what would be a good time frame?
Monthly
Who knows their Doctor turnover and what report would you use to find it?
New Metric Analytics, Availability, Staffing Turnover, Rack and Stack
What report would you use to influence POP/MCD/staff to open more/different hours?
TAPA Hours Report
Who knows what their region January wage target was and what report do you use to find it?
Consolidated Clinic P&L
Why is hygiene perio charting relevant and what is our BAM
Perio Charting drives hygiene revenue. BAM is 80%
When setting a goal for Completion what would be the best time frame to set?
60 days