True or False
T/F: Employees working less than 4 hours should avoid stepping away to use the bathroom, get water, etc., because shifts less than 4 hours do not have an official break.
FALSE.
2.9.c - “Employees are permitted to step away from work as necessary and as work allows (such as to use the restroom).”
Name two courses that we offer tutoring services for.
(p. 4)
How will the SMART Lab communicate information regarding timesheets, policies/procedures, the schedule, other important announcements, etc.?
2.15.b - “Information and items that are relevant to SMART Lab staff members—such as the Employee Handbook, the weekly schedule, announcements regarding timesheets, etc.—are posted in the Canvas page.”
If you work a 5-hour shift, how long of a break do you get?
15 mins.
2.9.d - "15-minute break allowed & encouraged"
The SMART Lab's hours of operation are...
(p. 3)
T/F: Tutor Prep Work assignments should be completed in the SMART Lab while on the clock.
TRUE.
2.18.e - “Prep work is paid time and must be completed in the SMART Lab while on the clock.”
Name two things you must do when going on break.
2.9.e-h -
All SMART Lab employees are required to sign up for __?__, the system that USF uses to distribute campus-wide emergency communications.
2.14.c - “…all SMART Lab employee are required to sign up for AlertUSF, and are also encouraged to download the USF Safe app onto their personal mobile devices.”
What is the minimum score that a tutor must earn on each prep work assignment?
80%
2.18.b - “If assigned, prep work is mandatory and all applicable employees must complete each assignment on time and with a score of 80% or higher.”
Employees should demonstrate awareness and respect for learners by...
2.12.a.i - "...by maintaining work-appropriate choice of language, topics of conversation, and volume of conversation at all times."
T/F: SMART Lab employees may socialize with SMART Lab students inside and outside of work, including via social media.
FALSE.
2.13.b.iv - “Do not socialize with students inside or outside of work, including via social media.”
Name two things that an employee should do with their time if no students are in need of help.
2.4.b - If no students are in need of help, employees should first attempt to find other work-related tasks to complete, such as:
i. Checking the SMART Lab Employee Hub canvas page for announcements and discussions;
ii. Completing tutor prep work assignments;
iii. Assisting supervisors with needed tasks;
iv. Cleaning or straightening the workspace;
v. Creating or revising tutoring/front desk resources;
vi. Working on other relevant projects. See a supervisor for information on current projects in progress.
When are employees permitted to give their contact info (e.g. email address or phone number) to students?
Never.
2.13.b.ii - “Do not distribute any contact information, including email address or phone number, to students for any reason.”
What is considered an “excessive” number of call-outs/absences?
4
2.11.f - “Excessive absences (typically characterized by 4 or more absences per semester) and/or absences without providing a call-out may lead to termination of employment.”
Employees who are on break or have a break between shifts may spend their free time in the SMART Lab if...
If nothing.
2.5.c - “Employees should not loiter or spend free time in the SMART Lab when not working.”
T/F: Attendance at Staff Meetings is mandatory for all employees.
TRUE.
2.17.b-c - “Attendance is mandatory at all scheduled meetings and trainings… If a meeting conflicts with your class schedule, speak with a supervisor PRIOR to the conflict to be excused from attending and to make arrangements to catch up on the missed material.”
Name two types of graded assignments that tutors can NEVER help students with.
2.1.c.i - “NEVER provide assistance on a Graded Assignment such as Quiz, Test, Project, or Extra Credit.”
What should an employee do if they need to make a change to their schedule?
3.3.b - “All requests to make a permanent schedule change should be communicated by filling out the Attendance & Schedule Requests form”
Today you worked a 6-hour shift. During your shift, you decided to split your allotted 30-minute break into two 15-minute breaks.
By the end of the day, how many times total did you sign in or out at the front desk?
6
3.2.a - “All employees are required to sign-in and sign-out at the front desk stations each time they come and go from work, including at the beginning and end of each shift.”
2.9.f - "When you leave for a break, please sign-out and sign-in upon return."
While at work, I must ALWAYS wear...
my lanyard and name tag!
2.8.b - “Name badges must be worn on lanyards at all times while working.”
T/F: If your shift starts at 2:00pm, you should be signing into the front desk computers at 2:00pm sharp.
FALSE.
2.10.a.i - “When arriving, allow yourself enough time to sign-in, reach your work area, settle-in and be ready to begin working at your scheduled start time.”
Name two things that the Handbook says you may NEVER use while in the SMART Lab.
2.3.a - “Use of personal electronic devices--including, but not limited to, headphones, laptops, tablets or cell phones--is never permitted in the SMART Lab."
What is the proper way to inform SMART Lab Supervisors that you will be late for work?
3.3.a - “All absences and tardies must be communicated as early as possible to your supervisors by filling out the Attendance & Schedule Requests Form…”
How many hours in advance should you let a supervisor know that you’ll need to call-out for a shift?
As many as possible
3.3.a - “All absences and tardies must be communicated as early as possible to your supervisors…”
Employees may work on their own homework at work if ... and ...
2.4.c - “Only after ensuring there are no other tasks to complete and only if there are NO students in need of help are employees permitted to study or work on homework.”