Labwork
How long should a BG Curve be here?
at least 10 hours unless otherwise noted by the doctor
At what time are admits for procedures scheduled?
7:30-8:30am
When are confirmation calls started?
The Wednesday of the week prior
Scenario: P has had an ear infection for two weeks. O demands to be seen today, but we have no openings.
Can they wait until tomorrow?
YES
Where should you check on a patients chart when scheduling an appointment?
the previous SOAP, dashboard, & client/patient popups for any pertinent information
How many BG curves can be scheduled in one day?
NO more than 2 or 3 in a day
How many procedures are allowed per doctor per day?
TWO, unless there is schedule availability for another shorter procedure
Length of time needed for routine thoracic/abdominal ultrasounds
Scenario: O calls, P has a left hind limp that started after running for a rabbit.
Can they wait to be seen until the next day?
YES
Scenario: We have an empty schedule & Mark is bored. If client is able to wait until another day, but we offer same day. What color is this appointment?
Yellow - not urgent, since filling schedule
How long should radiograph appointments be scheduled?
45 minutes & remember to quote
Are discharges scheduled when the appointment is made or when the patient is admitted?
when the appointment is made
Should patients be fasted for their ultrasounds?
Yes, he prefers a twelve-hour fast, unless otherwise directed due to morning medications.
Scenario: P has been having frequent trips to the litter box & straining to urinate/defecate.
Can they wait until tomorrow?
NO
Scenario: O calls with an urgent issue, P has been seen within the last year. What appointment type & how much do you quote for it?
Urgent (current patient), Q $113
What labwork should patients be fasted for?
ACTH, LDDST, Bile Acid, Maldigestion Profile, Phenobarb Levels (unless monitoring ACTH Stim Tests)
When should procedure confirmation calls be started?
Two days prior then repeated the day before if no call no answer.
Length of time needed for endoscopy/colonoscopy/liver biopsy
2 hours, only schedule 4 procedures on these days
Scenario: P's abdomen is distended since yesterday & is lethargic, inappetant, etc.
Can this wait until tomorrow?
NO
repeatedly disrespectful to staff and hospital culture
repeated no call no shows & refuses to prepay
What are three indications that a patient is not ready for allergy testing?
has recently received steroids
owner is not ready to do allergen injections
the patient has never had a strict food trial
Which doctors perform exotic surgeries?
Katelyn (bunny neuters only) and Mark
How does he take his coffee?
cream no sugar
Scenario: HBC two weeks ago, demanding to be seen today.
Can this wait until tomorrow?
YES, unless P is declining severely, then recommend ER.
True or False: Patients are here for Melarsomine injection days just as long as BG Curves.
True