Branch Security
What is the all clear signal for Midcounty
Pink paper in the window of the front office
What would you do if a business member asks multiple questions about credit union procedures for cash deposits and you notice that there are multiple incoming wire transfers for amounts much higher than common for their industry
File a SAR
Our smart saver accounts are for children age ___?
0-12
What is the duress code on our alarm system?
2580
What is the branch security question
What time does Kevin come in?
A member has several checks returning from deposited items. They are made to and from the same member. Name the term that most commonly represents this type of activity.
check kiting
What are the qualifications for a new member to be eligible for pay privilege?
600 credit score, checking account within guidelines and IDV passed, employed, no negative shares, current on all loans
What is our current promotion?
2% off personal loan (debt consolidation with personal loan or balance transfer)
What is the telephone number for the "Kevin" phone line?
409-924-5239
What are the 4 qualifiers to earn the bonus rate on a SmartPlus Checking?
$1500 in direct deposits/month
20 debit/credit transactions/month
sign into online banking once/month
estatements
Name our vision statement.
Be the preferred financial partner by providing exceptional service and innovative solutions.
Where is the branch safe zone?
Carmela's parking lot
Name some questions you may ask someone to verify their identity if they have lost their wallet.
What was the amount of your last deposit, what types of accounts do you have, what type of vehicle do you drive, etc.
What is the lowest rate we are currently offering on auto loans?
1.8%
What year was our credit union established?
1935
Where is Midcounty's robbery kit located?
The right hand drawer of the cabinet under cashier's check printer
What should we do for someone who has had their DL and SS Card stolen, but no banking information?
Password protect their account and recommend account alerts.
What is our balance transfer rate?
5.9%
Name the 8 counties of eligibility.
Chambers, Hardin, Jasper, Jefferson, Liberty, Newton, Orange, and Tyler