It is the tool we use to troubleshoot Smart Account issues.
What is CSC?
100
Is the one with administrative access to the specific Virtual Account (s) they are assigned to, but can not view or administrate the Smart Account or other Virtual Accounts.
Who is the Virtual Account Administrator?
100
It is a a sub-account, under Smart Account.
What is a Virtual Account?
100
It is a type of request that GLO may receive from customers/partners to convert their traditional PAK based licenses to Smart enabled licenses.
What is the Converting Traditional License to Smart case type?
100
The mailer we have to use to escalate LRP or SLT issues with PAK/SO assignment to Smart Account.
What is the swift-pm@cisco.com mailer?
200
It is the tool where entitlement is managed.
What is CSSM?
200
Is the one with access to the specific Virtual Accounts (s) they are assigned to, but can not view or administrate the Smart Account or the other Virtual Accounts.
Who is the Virtual Account User?
200
It is a code that tells the device which pool to consume license from.
What is a Token?
200
It is a type of request that GLO will receive from Cisco internals for demo license to be assigned to customer SA/VA.
What is the Demo Licenses case type?
200
The mailer we have to use to escalate Satellite configuration, communication or technical issues.
What is the cs-cssm-satellite@cisco.com mailer?
300
The tool used to create Virtual Accounts.
What is CSC?
300
Is the one with administrative access to the the Smart Account and ALL the Virtual Accounts under it.
Who is the Smart Account Administrator?
300
A type of account that is used as a temporary option until provisioned out.
What is a Holding Account?
300
It is a type of request GLO may receive to associate purchases/SO/PAKs to Smart Accounts.
What is the Entitlement and Asset Association case type?
300
The mailer we have to use to escalate traditional to smart license migration issues.
What is thesmart-license-migration@cisco.com mailer?
400
It is the equivalent of LRP in Smart Licensing
What is CSSM?
400
A type of access that agents should used only to view and troubleshoot.
What is Super Admin. Access?
400
It is a software version of CSSM that “lives” locally with customer.
What is a Satellite Manager?
400
It is a type of request GLO may receive from customers/partners to receive complete training on Smart Accounts or Smart Licensing.
What is the Smart Licensing and Smart Account Training case type?
400
It is a forum e-mail alias used to seek answers to general questions on Smart Licensing capabilities, enhancements and roadmap.
What is the ask-smartlicensing@cisco.com mailer for?
500
It is the tool used to access to all Smart Accounts
What is CSC?
500
The person that only approve account legal agreements on behalf on the company and does not have user or administrative privileges.
Who is the Smart Account Approver?
500
The tab that tells you who did what when in the account.
What is the Event Log?
500
It is a type of request GLO will receive with queries on Smart Account management. Customers may also report issues where Smart Account is not behaving as it should be.
What is the Smart Account Set Up and Issues case type?
500
The mailer we have to use to requests to add users when the Smart Account admin is unreachable.