General Smartcar
Smartcar's founding date
What is January 1, 2015
The measure of a customer's satisfaction with Smartcar at key interaction time
What is CSAT or Customer Satisfaction Score
OEM is an acronym for what?
What is: Original equipment manufacturer
The stage of the customer journey where the customer does yet not know that Smartcar exists
What is: Discovery
Smartcar’s applicant tracking system
What is Lever
Smartcar's mission
What is "Building the future of mobility"
The measure of customer happiness and satisfaction based on a survey ranking from 0-10
What is NPS or Net Promoter Score
What is the primary design tool that Dennis uses
What is: Figma
The acronym of our key monthly Marketing metric
What is MQL (Marketing Qualified Lead)
The tool that recruiting uses to source candidates
What is LinkedIn Recruiter
Smartcar's values
What are: Balance, Purpose, Empowerment, Respect
The stage of the customer journey where the customer does not know how to successfully manage end-users
What is Growth
There are Experience’s three areas of responsibility
What are: Developer Experience, Vehicle Owner Experience, and Marketing Tooling
This term refers to a business that either uses Smartcar on its company-owned vehicles, or sells its product directly to vehicle owners
What is: Direct Sales
This term refers to individuals who are currently employed and not actively looking for a new job
What is: Passive candidates
The first brand Smartcar was compatible with
What is Tesla
This is the material gift that participants get in exchange for participating in the Research Fleet Program
What is: Research Fleet embroidered hoodie
There are Platform’s three areas of responsibility
What are: API Ecosystem, OEM Integrations, and Infrastructure and Internal Tools
Our most popular blog post of all time
“How Otonomo is cloning our product”
Smartcar’s offer acceptance rate this year
What is 100%
According to ABI Research, what percentage of connected vehicles were sold in 2020?
What is 41%
This person is the unofficial celebrity mascot of the customer success team
Who is: Nicholas Cage
This term refers to the title of the Experience project that provides a way for Smartcar to provision and manage developer accounts on behalf of our customers.
What is: Teams
Largest deal closed in Smartcar history
What is Axiom at 360K in ARR
The number of people recruiting needs to source to get 1 hire
What is 700 people