Enrollment
How much is the one time enrollment fee per pet?
$10
What form of permanent identification is included in each Smartcare Plan?
a microchip
What SmartCare plan would you recommend to a 9 week old dog?
Puppy SmartCare plan
When does an enrollment checklist need completed?
For every pet that is being enrolled in a SmartCare plan.
Where can services for SmartCare Plans be redeemed?
Only at wellness centers, not community clinics
Who is able to enroll a pet in a SmartCare Plan?
The owner whose name is on file with us in ASTA.
What discount, if any, do pets enrolled in a SmartCare plan get on products and medications?
10% discount
What SmartCare plan would you recommend to a 2 year old cat that has never had vaccines before?
Adult Cat SmartCare plan
Where can these enrollment checklists be found?
In the binder on the reception desk and also on the desktop on the reception laptop.
How many times do you need to add "SmartCare plan Redemption" to the pet's cart when they are enrolling in or redeeming SmartCare plan services?
50
What is the portal username you need to assign when enrolling the pet parent?
the pet parent's email
What discount, if any, do pets enrolled in a SmartCare plan get on services not included in their plan?
20% discount
How would you educate a pet parent to enroll in the Adult Dog SmartCare plan if they have a 6 year old Golden Retriever that gets multiple ear infections per year?
Our Adult Dog SmartCare plan includes unlimited clinic visits and physical exams as well as in-clinic diagnostics! If you enroll in this plan for your dog, you will pay a one-time enrollment fee of $10 and then $24.99 per month and all of your exams and diagnostics for ear infections will be included in that price. You will also receive 10% off any medications or products our doctor recommends to treat the infections.
Who is responsible for filling out the enrollment checklist?
The employee recommending and going through the enrollment with the client. Center supervisor is ultimately responsible for making sure checklist is filled out correctly.
What do you have to check before redeeming services for a pet currently enrolled in a SmartCare plan?
Their profile on VCP to see their available services with history to make sure they still have available redemptions
How do you enroll multiple pets for the same owner in VCP?
Complete enrollment for first pet. Once enrolled, click on the account number on the home screen. Then select "add additional pet" and proceed as normal.
What vaccinations are included in the Adult Dog SmartCare Plan?
Any core vaccinations deemed necessary by the veterinary professional providing services, including boosters.
How would you educate a pet parent to enroll in the Adult Cat SmartCare plan if they have a 9 year old Siamese, Binx, that is indoor and outdoor and comes into contact with feral cats in the neighborhood?
The Adult Cat Smartcare plan will include all recommended preventive services to keep your cat healthy. This plan is a one time $10 enrollment fee plus $24.99 per month. Included in this price, Binx will receive all vaccinations he needs to help prevent diseases he can get from other cats and mammals. The plan also includes annual fecal testing and FeLV/FIV testing which is important with cats that go outdoors. I also recommend that Binx gets microchipped in case a good Samaritan takes him to a shelter or he gets lost, he has a much higher chance of being returned to you. With going outdoors, Binx should receive frequent examinations, and this plan includes unlimited clinic visits and exams.
How long do the enrollment checklists need to be saved for before discarding?
One month
What do you do if a pet has no more available redemptions for a service such as wellness bloodwork?
Remove the 100% off coupon that is automatically applied to the pet's cart in ASTA. Apply the 20% off coupon to the cart in place of the 100% coupon.
How should the client pay for their enrollment?
Verify their email address and cell phone number. Then ask whether they would like to finish their enrollment and add their payment method via a link texted or emailed to them. They will also sign to acknowledge their enrollment with this link. Only enter payment and have the client sign on the iPad if they are unable to complete enrollment via text or email.
What diagnostic tests are included in the Adult Cat SmartCare plan at no additional charge?
1 fecal parasites test per year
1 SA750 senior bloodwork per year
1 SA600 wellness bloodwork per year
What SmartCare plan would you recommend to a 14 year old dog that has joint issues, chronic kidney failure, and is blind? This dog is being managed for current ailments at a full-service veterinarian. He is visiting the wellness center for vaccination boosters.
Do not recommend a wellness plan unless the pet parent would benefit from enrolling the pet in the plan!
What is the purpose of the enrollment checklists?
These are used to help ensure we've "checked all the boxes" and that our enrollments are successful.
What if a pet parent enrolled in a SmartCare plan is moving to another state?
Get the zip code the client is moving to and search for wellness centers in that area. If there is a wellness center nearby, give the client that center's information. Also give the client the customer support number for VCP. They will be able to move the VCP enrollment to the other center. If there is not a wellness center nearby the new zip code, have the client contact customer support for VCP to talk about their options for cancellation.