Just Checking On It
The minimum opening deposit for a Smartly Checking Account.
What is $25.00.
This is the monthly maintenance fee (MMF) of Smartly Saving account.
What is $5.00.
This is when a new product or products should be offered.
During or after assisting the customer with their servicing request.
Servicing is top priority!
This is how to get the Customer Opportunity banner to display if was accidentally closed in error.
What is by accessing the customer's profile again in BEE and the Customer Opportunity Banner will repopulate.
This is needed for a client to be enrolled in Smart Rewards.
What is a Smartly Checking account.
This is the average account balance and/or combined total of monthly direct deposits that must be met to waive the Monthly Maintenance Fee.
What is $1,500.00 or more.
This is when the Annual Percentage Yield and the Interest Rate on a Smartly Checking or Smartly Savings account can change.
What is at any time.
A sample Sales script can be found here when one or more are available.
What is BEE's Customer Opportunities Banner or Blue Banner.
This must be received before starting product application for a customer.
What is must gain consent for the product from the applicant prior to starting the application.
This is the minimum Smart Rewards tier needed to waive the Smartly Checking account Monthly Maintenance Fees.
What is Smart Rewards Gold Tier.
When ALL newly opened U.S. Bank Smartly Checking accounts are not assessed a maintenance fee.
What is the first 2 statement periods from the account open date.
Consumer Checking and Savings rates for a specific zip code may be discovered using this tool.
What is the RateHub.
This is the number of Smart Rewards tiers and their names.
What are five (5) Tiers titled Bronze, Silver, Gold, Platinum and Platinum Plus.
This happens when Start application is selected and Cloud Apply opens.
What is the applicant's information transfers from BEE to Cloud Apply.
This is the definition of a qualifying balance.
What are funds on deposit in an eligible product, where client has an ownership interest, are counted towards their CQB.
These are two of the places Product information on Smartly Checking can be found.
What is The Source and usbank.com.
This is how the Smartly Savings rate bump is determined.
What is by the Combined Qualifying Balances of qualifying products.
These are the three (3) talking points sections shown for a product in the BEE Customer Opportunities/Blue Banner.
Engage, explore and recommend.
What is the first step in Cloud Apply.
What is determining if the account will be for the individual applicant (Save and continue) or multiple clients.
These products are included in a client's Combined Qualifying Balance.
What are consumer and trust accounts that are open and the client is the account holder.
This is an option that may be added to a Smartly Checking account to provide funds if the account balance goes negative.
What is overdraft protection.
The rate bump is applied to this balance.
The Smartly Savings account balance.
The three options that appear at the top of the Customer Opportunities banner that are selected based on client's response to offer or nature of call status and when each option should be selected.
What are
Start Application: Select when applicant expressed interest and consents to continue the application.
Not Interested: Select when applicant states they are not interested. (Banner will be suppressed for six months.)
Remind 1 Day Later: Select when offer was unavailable due to nature of the call (fraud, applicant disconnect, escalated issue.)
What appears in Cloud Apply at several points during the application process that must be provided to the client?
What are disclosures.
Disclosures must be be read verbatium.
This is when the Combined Qualifying Balance is calculated and what it is based upon.
What is at end of each month and the CQB is based on a 90-day average balance for all qualifying accounts.