S
What is a smets 1?
First gen meter
What is a smets 2?
second gen
what tab in kraken do we use to book an appointment?
properties
What tab are the customer personal details under?
users
what does HAN stand for?
Home area network
What is ID&V?
identify and verify
what does AIHD stand for?
Accessible in home display
what does IHD stand for?
in home display
what does WAN stand for?
Wide area network
what does GSOS stand for?
Guaranteed standard of service
What is the outbound statement you MUST say to follow compliance?
these calls are recorded for training and quality purposes
What is the outbound dialler called?
max contact
what is the system called that allows us access to customers accounts?
Kraken
What colour is the kraken octopus?
Pink/purple
when adding a child under the age of 5 to the PSR, what information do we need?
childs DOB
what options can the customers choose from, for the meter to send readings?
half hourly, hourly, daily, weekly,monthly
What is the FIT team number?
0808 501 5218
true or false. we install smets 1 meters?
false - only smets 2
what is the customer service number?
0800 501 5200
what does smets stand for?
smart metering equipment technical specifications
Location z is what?
Communal cupboard
Location o is what?
location x is?
outside box
location h is?
hall
Location k is?
Kitchen