BI
This is Samsung’s official content source
This Care+ coverage that is only available to customers who purchased their device in the past 61 to 365 days of owning their product
Care+ Aftermarket
This maintenance feature is a collection of semi-automated tools that help customers maintain different aspects of their device’s performance
Device Care
What was the name of Samsung’s first voice assistant
S Voice
-100
-100
Technical advice
What information do you need to ask your customer if they are a first time caller?
If you resolve the customer’s issue, what should be your Status Code?
This is the first galaxy device that introduced bixby
What number does a service order start with?
4
-300
-300
What are the 3 information you need to give if your customers will walk in to an ASC?
Name of the store, address, phone number
This is the type of payment which customers will need to set a 12mos lease to own plan?
Progressive leasing
-300
-300
When do you ask for an IMEI?
-If device needs to be serviced
-When validating warranty
When do you ask for customer's address?
when service/repair is needed
What do you call the 2 dropdowns that relates to customers question when creating 1k ticket?
Inquiry codes
What are the 5 closed status reason for 2k tickets?
CWCO
Transfer to other responsible partner
Transfer to SR
Inform service loc
Unintended DC
This is the policy which directs the customer back to their service provider when unlocking their device to use other service provider
FCC
This is the tool we use to check customers samsung devices and is associated with their samsung account
SCV
When is samsung established?
1938
Samsung device that was launched on 8/25/17
Samsung Galaxy s8
What is the meaning of Samsung?
Tristar or Threestars (the word three represents something big, numerous and powerful)
+500 if you know what each start represent
The town in Korea where Samsung HQ is located
Samsung town in seoul South korea
Who is the founder of samsung?
Byung-Chull Lee