Mama mo
This is Samsung’s official content source / Knowledge base
GCIC stands for?
Global Customer Interaction Center
is it okay to proactively offer sending a physical copy of user manual?
no
What was the name of Samsung’s first voice assistant
S Voice
-100
-100
What transaction are you going to create if your customer chose to carry in?
Technical advice
What informations do you need to ask your customer if they are a first time caller?
If you resolve the customer’s issue, what should be your Status Code?
This is the first galaxy device that introduced bixby
What number does a service order start with?
4
-300
-300
What are the 5 information you need to give if your customers will walk in to an ASC?
Name of the store, address, phone number, HOOP and set an appointment
Where do you direct customers who wants to get a call recording for investigation purposes.
privacy.office@samsung.com
-300
-300
When do you ask for an IMEI?
to get the complete model code and warranty details
What are the 4 instances that requires you to create service request transaction?
BOS validation
IMEI
PL
User Manual request
What do you call the 2 dropdowns that relates to customers question when creating 1k ticket?
Inquiry codes
What are the 5 closed status reason for 2k tickets?
CWCO
Transfer to other responsible partner
Transfer to SR
Inform service loc
Unintended DC
What do you call the 3 dropdowns that relates to customers question when creating 2k ticket?
Symptom codes
When is the expected delivery date for physical user manual request?
5-10 BD
When is samsung established?
1938
where do you refer customers who wish to order bulk devices for company use?
B2B
( Business to Business )
What is the meaning of Samsung?
Tristar or Threestars (the word three represents something big, numerous and powerful)
+500 if you know what each start represent
What is the phone number of Samsung?
1800 - Samsung
1800 726 7864
Who is the founder of samsung?
Byung-Chull Lee