Features/Benefits
What is the cost of Multi Device Protection for Business Accounts with 3 to 10 lines?
$45 is the correct answer
$129 for 11-24 lines
$239 for 25-49 lines
This section shows what devices you are presenting and the expected close date
Opportunity
Where do you find remarks on a Business Account
Top Right hand corner of an account in standard OMNI.
In B360TE click the drop down that says overview and choose remarks.
True or False: SMB customers only need 1 line to start an SMB account and keep current discounts and promotions.
False/ Partially True
Yes a customer can start a business account with one line, but they must get to 5 lines within 6 months to keep benefits.
True or False
Verizon Protect Home will protect the valuable items on site for Businesses
False:
Verizon Protect Home doesn't protect businesses. Sell the customer Tech Team
What is the lowest cost per line a business can have and still have Unlimited? How would this be accomplished?
$25 per line
Business Unlimited Start with 5 or more lines with autopay (to a checking account) and Military Discounts
In what situation would you call a customer prior to visiting?
You've viewed the BAA and have a time sensitive promotion you need the customer's attention on.
How would you reset a business account pin?
Call the BGCO
My Verizon for Business App
True or False:
Business Accounts qualify for every promotion Consumer Accounts qualify for.
False:
Although Business qualify for most promotions, some promotions (like the Mastercard promo) don't apply.
Random Fact: It comes in the form of a BIC
A customer comes in and owns a farm. They are a sole proprietor but cannot be located on the state website. How could you verify the customer's employment?
This customer would use the Schedule C (or schedule F) tax document.
True or False
When processing an AOL every customer promotion, feature and credit transfers over.
False:
A customer will lose any promotions
Your customer has 2 devices on start unlimited and Verizon Protect on each line. They are paying $174 per month before taxes or device payments. What would be the cost of switching the account to Business? What would change?
The customer would go from $174 to $120. This opens the door for a customized solution that will get the customer close to what they're spending.
You meet a customer who needs to add an authorized user to the account. How would you help them?
What is being offered for CPE (Customer Provided Equipment)new lines of service?
If porting in the customer will get either $10 off each Smartphone on Business Unlimited Start or $20 off lines on Business Unlimited Plus/Pro. This credit will last for 18 months or until the customer upgrades, whichever comes first.
What are the requirements to get upgrade fees waived?
11 plus lines
Business Style Plans (Unlimited/Flex Tier/Business Share)
What features hinder an aol from being completed?
5G
Verizon Smart Family
International Dialing
When asking a customer about how long their business has been established, you uncover that it has been open less than 2 years with a tax id....how should you run the credit?
Blended Credit...run with tax id and social
What information is needed to create an ECPD profile
Business License/AOI/AOO
Name of POC
MTN of POC
Email Address
What is the current Verizon OneTalk promo?
$50 BIC for the OneTalk Digital App
Up to $150 off OneTalk equipment
A customer comes in with a billing account passcode that happens to be a word. How would you type it in?
You enter it in capitalized.
You just added a line to the account. You're at the end and clicked activate, but after refreshing the status it continues to say "line sent for activation". What's your next step?
First step, leave the order and reenter. If you go in and there's isn't an option to click activate the problem is the port. Call the port center.
Bonus: The Port Center number is 888-844-7093
A customer purchased two devices via Buy One/Get One ($1000 off the get devices) and also traded in two devices ($800 trade in per device). How much is the customer credit total?
$1800
The Buy Device will get the $800 credit. The get device will get the $1000 BOGO credit since it's larger.
Oh no! One of the points of contact have been removed from the company but still have access to the Verizon Account. How would you remove this person?
Pull the account up in B360TE. Click POC Maintenance. Check the box next to the name you want removed. Hit Delete and send the request to the POC on the account.
What is the current Blue Jeans Promo?
$5 per month on any smartphone on Business Unlimited Start, Plus or Pro. Plan must be in effect prior to adding BlueJeans.
Enrolling a customer in SMB creates this
What is an ECPD Profile