Plans/ Benefits/ Products
What is the cost of Multi Device Protection for Business Accounts with 3 to 10 lines?
$45 is the correct answer
$129 for 11-24 lines
$239 for 25-49 lines
I work for a home health agency, but I'm a care taker also to make extra cash. I am looking to port over from Sprint with 4 lines.
What type of account do I qualify for and what documents do I need to start an account?
A business account
Sprint bill with name and address or a Lease/ mortgage
Best to Due a blended credit/PII
S.S Number and/or Tax Id
With at least 5 lines within 6 months
What does BAA stand for and where do you access it along which piece of equipment?
Business Account Analysis- Top right Corner drop down menu only on an Ipad.
How much in additional bill credits can a new line receive off the Buy device on an iPhone 11 any storage or color?
$219 Stacks on Buy device with Port in Bic also
True or False....Then, what for extra points
Once I BOP'd the customer, She said her transaction is Personal. I have fulfilled my requirement to uncover business with the customer.
False:
Many customers place business phones on personal accounts because they do not know about our business plans and pricing.
To uncover an opportunity, you should have a genuine conversation and ask about what do they do for work, hobbies, family , and any side hustles. Then, you should bring up the benefits of business to peak interest. (Always best to weave it in)
What is the cost of this Business Unlimited plan:
SD Quality Streaming
Unlimited Hotspot (600kbps speed)
$35 plan
What is needed to submit a quality lead?
(must answer 4 of 5 required information)
business name, contact number& name, email address, and a brief detailed current situation/ next steps.
What are some fraudulent warning signs (must list 3) and who can help you when unsure?
Out of state Id
Taking instructions over the phone
Agrees to any and all recommendations
High end devices
Does not park store line of sight
rushed
cash payments
SBM,I2B Reps, DM and Account Managers
What Phones Qualify for $150 BIC when activating new service on select smartphones.
iPhone 11 series
S20 Series
and Pixel 4
Stacks with Buy Device
Does not stack with port in Bic
What is the only animal that can not jump?
Adult Elephant-unlike most animals the bones in an elephants legs are all pointed downward, which means they don't have the "Spring" required to push off the ground
Two answers are acceptable
What is the cost of this plan:
22 -25 GB of premium 4G LTE data
Unlimited Hotspot with 10-15 GB of full 4G LTE
$45 OR $50 Business Plans
What does BOP 2.0 Stand for and when should it be done?
Business or Personal and when you first meet the customer.
"Do you or anyone on the account have a tax id or work for themselves?"
Once in Omni, what is the first and second step in running business credit? And what documents will you need to verify/ tell the customer to bring?
Start by selecting Order(temp work around)
Then choose from the drop down Business -Activate wireless service only
Valid ID
No out of country passports
Tax ID/Social Security Number
Pull up on the secretary of state website on the desktop
Articles of corp
Business license
Tax form 1099
What is the BIC for Port In and what is the stipulation to receive it?
Business customers who port in may be eligible for a $300 BIC that applies to 4G LTE and 5G smartphone orders.
True or False
The SMB Up to Date app is where I can find how to guides and promos that will take me to the Unboxd app.
False:
It is the SMB Up To Speed App
What are the benefits of doing Business with SMB?
Must give 4 answers out of 7 possible answers
(Refer to the Small Business Quick Guide)
8% MONTHLY DISCOUNT (Unlimited Plans Excluded)
BUSINESS UNLIMITED PLANS
24 x 7 ACCESS TO U.S. BASED PREMIER CUSTOMER SUPPORT
EMPLOYER BENEFITS FOR EMPLOYEES
WAIVED ACTIVATION FEES
WAIVED UPGRADE FEES (11+ LINE ACCOUNTS ONLY)
DEDICATED BUSINESS ACCOUNT MANAGER
When asking a customer about how long their business has been established, you uncover that it has been open less than 2 years with a tax id....how should you run the credit?
Blended Credit ...run with tax id and social
What is the DUNS record and what must you do if a customer does not have one.
DUNS record is the business profile that is existing. If one is not found, you must generate a new one by selecting generate a new number.
One Talk Auto Receptionist free for Military and Veterans for how many months
2 free
True or False
All business credit decisions are final and cannot be changed.
False:
Credit decisions are not final and can be reviewed by doing the following:
Call Core option 6
Request a deposit override, limit increase, and or DP spending limit form
Reach out to SBM!!!
A mobile-first phone solution that connects your office phone and mobile devices with one number. Customers and employees can reach you
One Talk
What is the name of the lead form and give 2 places where you can access the link.
SMB Lead Form
RQ and Vision
What is the process to transfer personal to business? (Give the first 2 steps) Also what is the biggest No No when doing a transfer of service to a new business account
Account overview drop down
Business transfer
Search for tax id
NO NO - Do not add ECPD/MAA when doing a transfer of service
How much is the Moto Edge+ discounted, upgrade Eligible
$300
Stacks with the $300 BIC
While adding 2 new lines to a business account, you noticed the customer had different features on those lines such as international coverage. What should you do next?
Ask the customer if they would like to keep the same features on the account. If so, add the feature to the new lines.