WE
What does HH stand for?
Half - hourly
What does SME stand for?
Small medium enterprises
What does LTD stand for?
What does PLC stand for?
Public limited company
what does CCL stand for?
Climate change levy
For a customer to be charged 5% VAT on electric, how much must they use?
33KwH or under
For a customer to be charged 20% VAT for electric, how much do they need to use?
Over 33KwH
For a customer to be charged 5% VAT for gas, they must use...
145KwH or less
For a customer to be charged 20% VAT for gas, they must use...
Over 145Kwh
What is a credit note?
If a customer has had an invoice issued that is incorrect and needs amending we will need to create a credit note to cancel the issued bill, followed by the new invoice.
How does a SME customer change their tariff when they want a new one?
They cant, they are locked in for the full period, unless they move out
customer calls in, passed all DPA, states the business has moved in and wants to move in another business. there is a significant OSB on the account of £309,345. What is this process called?
Risky COT
What is companies house?
Database we use provided by the government to ensure all business are registered correctly
Customer calls in, provides all DPA and almost passes security. you ask for the last payment made on the account but they cant answer the question and they give you the month prior, what could this be?
A broker
True or false: We have a full sales discussion right up to changing the tariff with SME customers?
False - we cannot change the tariff
The customer calls in stating they switched to a business tariff, but they have changed their mind. The email they received stated they had a cooling off period and its now been 8 days since setting up the contract, we advised that this is incorrect and once a tariff has been selected on business they will remain in it until it ends. What has happened on the account?
1. Wrong comms was sent
2. could be an account error - domestic posing as business or vice versa
Bonus Question - if the answer is number 2, what do we need to do next?
Who fills out the VAT declaration forms?
The customer
What do we require if a business has moved on and no other business is operating from that property anymore?
Landlord owner details
Bonus question: WHY?
Customer has called in to say that the Limited company name has changed but the registration number is the same what is the process?
Name change
customer calls through : Hello Eon Next, my name is Fancya Cuppat, my address is 101 land of never, never of land, neverland, N18 9ND, my email address is Fancyacuppat2sugarnomilk@hotmail.com, and my Meter number is 1090876528. has this customer passed ID&V?
Yes but...
Bonus question: Spot the red flag!
What is the difference between KVA and KWH?
KVA - comes from the grid
KWH - the amount the customer uses
There are certain things you can and cant do with HH customers accounts. name as many as you can do?
There are certain things you can and cant do with HH customers accounts. name as many as you cant do?
What is a Micro Business?
a business that employs less than 10 employees
Turnover or balance sheet no greater than 2 Million Euros (£2.3 Million)
Uses no more than 100,000 Kwh of electricity per year; or
Uses no more than 293000 Kwh of gas per year.
All Local Councils are excluded from billing code & most RPU accounts reviewed case by case.
you come across multiple companies all addressed to the same person, with the same billing name, all very close together. for specific reason such as TAX and VAT, what must be done to these accounts?
Merged - they need to be put in a portfolio, if the customer decides against it they will contact us