Community at large
These are the 3 departments that serve our community at large.
Legal, Strategic Relations, and Public Policy
Do you have a good SMI story to tell? This group wants to help you share your SMI story via photography or videography, and they want SMI lookin' good (web design).
Creative Services
This team writes communication that goes out to our members.
Member Communications
Their mission is to build and service well-designed software our users want, trust, & enjoy.
Software Development
This small team has problem solved water issues, constructed a room for nursing mothers, and they keep the grass mowed and sidewalks shoveled.
Facilities
This department makes sure to hold liable parties accountable if a member gets in a car accident. They also review the contracts of the vendors we work with and use non discloser agreements when necessary.
Legal
They know the Guidelines better than most! Whether you are Classic or Basic, they are looking for what members want.
Program
They often speak with members' billing departments.
Provider Relations
Numbers are key when working with expense reports and budgets.
Finance
Auditing and attention to detail are two main competencies possessed by this team that ensures we're upholding state laws.
Compliance
This department works with federal and state legislation, lobbyists, and deals with cease and desist orders that come up.
Public Policy
This team focuses on research and strategy!
Marketing
If you're a member, they may ask you to fill out a survey to gather data or they may invite you to a member dinner.
Member Experience
You can thank this team for shipping out your equipment! They also receive shares to our office & Needs not done online.
Mail Center
When a staff-wide event goes smoothly, it's because this team planned all the details! They also provide onsite staff with treats and remote staff with goodie boxes.
Staff Support
Using the Org chart, tell me who is in charge of Public Policy.
Public Policy
Their heart is to redeem sales, by having honest conversations with prospective SMI members.
Membership Development
This is the name of the department that serves as an umbrella for a few different departments.
Member Services
This team is responsible for keeping the ministry cyber safe and they also maintain the back end of our technology services such as network, servers, and storage.
IT Support/Operations
(Service Desk, Desktop Support, Database Administrators, & IT Security)
In their toolbelt are sets of best practices, guidelines, and resources that help people plan, execute, and deliver projects successfully.
PMO - Project Management Office
This department oversees relationships with the organizations we partner with, ensuring we are serving them well.
Strategic Relations
He leads the Creative Services team & has done work for Universal.
Lyle Cruse
Reviews looks at situations not outlined in the Guidelines. KMS keeps RightAnswers up to date. Sponsorship helps people that have difficulty paying their shares. And Trainers teach Advocates.
What is the name of this group?
Member Services Support
They work with Member Experience to make data backed decisions. They also work closely with the software development and database administrator teams to collect, organize, and store data.
Business Intelligence
They are visionaries with high level strategies for the ministry.
OSS - Office of Strategic Services