Foster a good connection between Office Manager and Provider
What is Elevate the Provider
100
Office Support for 100:
Offers support in areas such as fee schedules, insurance verification and billing
What is the Central Business Office
100
G3 for 100:
Smile and make eye contact
What is Greeting
100
CARES for 100:
Go over fees and payment options with the patient
What is Explain
100
High Performance Behaviors for 100:
Drives our interactions and aids us in developing the patient relationship
What is Earn Trust
200
Success Mandates for 200:
Take ownership of the practice by managing costs
What is Invest Wisely
200
Office Support for 200:
Handles New patient calls and scheduling
What is Contact Center
200
G3 for 200:
Say It, Show It, Repeat It
What is Gratitude
200
CARES for 200:
This CARES action happens throughout the visit.
What is Show Gratitude
200
High Performance Behaviors for 200:
Make decisions in a timely manner
What is Execute with Urgency
300
Success Mandates for 300:
Focusing on ways to increase patient flow, recall, production and revenue.
What is Grow the Top Line
300
Office Support for 300:
Using materials, offers and visible materials to attract patients in an effort to retain a "Patient for Life"
What is Marketing
300
G3 for 300:
Educate on the What, Why, and How
What is Guiding
300
CARES for 300:
Discover what the patients' wants and needs are
What is Assess
300
High Performance Behaviors for 300:
Accept responsibility
What is Taking Accountability
400
Success Mandates for 400:
Use G3 & CARES and show Patient Advocacy
What is Enhance the Patient Experience
400
Office Support for 400:
Helping patient say "YES" by making dentistry affordable.
What is Patient Financing
400
G3 for 400:
Greeting, Guiding, and Gratitude is Smile Brands' _____________
What is Service Platform
400
CARES for 400:
Create a relationship with the patient and welcome them to the practice
What is Connect
400
High Performance Behaviors for 400:
Take the time to understand and hear what others are saying
What is Listen and Learn
500
Success Mandates for 500:
One of the goals of this mandate is to ensure providers have the supplies and equipment needed to deliver high quality dental care and improve the treatment delivered.
What is Enhance the Patient Experience
500
Office Support for 500:
Keeping team members informed through email, huddles, iSmile Launchpad and Strategic Sourcing News.
What is Communication
500
G3 for 500:
What is our telephone greeting?
What is, "Thank you for choosing ___________. This is ____________, how can I make you smile?
500
CARES for 500:
Educate the patient and talk about planning their treatment needs
What is Review
500
High Performance Behaviors for 500:
Displaying High Performance Behaviors helps us to meet our ______________