The two stages of the teeth that Humans go through.
What are the Primary and the Permanent Stages?
100
The state the Andrea is from
What is Idaho?
200
The two vital things a PSR must do in order for the patient to show up to their appointment
What is build rapport and gain trust?
200
Cash, Medicare, Discount Plan, DMO
What is an FE appt type?
200
The first step in scheduling
What is ,15? (appointment availability)
200
A series of clear, removable teeth aligners that both Orthodontists and Dentists use as an alternative to traditional metal dental braces.
What is Invisalign?
200
The number of years Edgar has been with Smile Brands
What is 6 - 7?
300
The names of the Plano Inbound team leads
Who are Sheena, Gina and Carlos?
300
National Pacific Dental
What is the DMO of UHC?
300
The general dr. number used in CAS
What is 20+ center # or the actual Dr. #?
300
The amount of teeth one could typically have during the Permanent Stage of teeth.
What is 28-32?
300
Sheena wants to be this when she grows up
What is a Mermaid?
400
The Sr Manager, National Call Center Operations.
Who is Edgar Alvarez?
400
The four different types of insurance
What are PPO, DMO, Government and Discount Plan?
400
The regions by name and number in CAS
What is 1-Houston, 2-Austin, 3-Tennessee, 4-DFW, 6-DFW, 9-San Antonio?
400
Also known as tartar and is a hard, mineralized deposit, somewhat like cement, that is formed from the plaque in the mouth and the minerals in a person’s saliva.
What is Calculus?
400
The sport that Edgar really enjoys
What is MMA?
500
The Sr. Director, National Call Center Operations.
Who is Betsy Engel?
500
Three probing questions not including “Do you have the card in front of you?”
What are 1- Do you have a maximum or deductible; 2- Do you have the freedom to choose within your network; 3- Do you have to be assigned to a doctor/location?
500
List in order the QSI steps for searching and setting up an appointment
What is ,2 - , 15 -, 14 -, 1 -,11 -, 16?
500
Scraping is required the full length of the tooth surface, down to where the root, gum and bone meet. Removes bacteria and their toxins, tartar, and diseased deposits from the surfaces of tooth roots.