ABBREVIATION
What is a VM
VOICE MAIL
What is home triage?
Discussing ways to make a patient comfortable. Wax, wire clip, sugar free gum.
What office travels with Calhoun?
Dalton & FT Olgethorpe
Wax is used for?
To keep a patient comfortable (bracket still or poking wire)
What is positive verbiage?
Keeping positive verbiage. AWESOME, ABSOLUTELY, CERTAINLY, EXCELLENT, GOOD, GREAT, HAPPY TO, MARVELOUS, NICE, PLEASURE, RIGHT, SUPER, TERRIFIC, THANK YOU, WONDERFUL.
What is a T.C.?
TREATMENT COORIDINATOR
What size wires can be clipped at home?
0.14, 0.16, 0.18
Lineberger Orthodontics has how many locations?
FOUR
How to search for a Doctor?
Locations tool, NTK, BANNER
ALWAYS START WITH...
WHAT YOU CAN DO!!
NEXT VISIT
PT would like something looked at and unable to come in or no quick CV available what should we do?
Request a SDA scan!
How many concierge assistants are in Barakat?
3 Brennan , Dawn, & Kelly
Where do you find the Interactive Map?
SDU or World Manager
Instead of "HOLD ON".
May I place you on a brief hold?
What is RA?
RETAINER ASSURANCE
Wires that can NOT be clipped at home?
14 x 25, 18 x 25 SS and TMA
Closest location to Munford AL?
Anniston AL clinic
Used to find a patient unsure of URL?
PATIENT SEARCH TOOL
Instead of no problem?
MY PLEASURE!
What does NNV stand for?
NEXT-NEXT VISIT
PT is in pain /a true emergency & the clinic closed. Who should we contact?
ONCALL
Melissa Weaver is the practice director where?
Bloomington and Vincennes
Used to search for a clinic nearest a patient
Words to avoid?
Negative words: unfortunately, but, only, can't, shouldn't, not allowed.