Genesys CX
In the Genesys Phone System "Ready" status is now referred to as this.
What is On Queue Time?
When DRP has been accepted for repair, the customer pays their deductible at this point in the process.
What is when picking up the vehicle?
This is the amount a policyholder must pay out-of-pocket before their insurance coverage kicks in for a claim.
What is a deductible?
This is the action we take to reach out and communicate with involved parties upon receiving a new claim.
What is contact?
This term, popularized by pop culture, refers to the practice of watching a whole season of a show in one sitting.
What is binge-watching?
In Google Chrome, the Claim Professional must take several steps to enable notifications including searching for a website called "mypure______.com".
What is cloud?
DAILY DOUBLE!
What is talk through hesitations and benefits?
This document summarizes key policy information including coverages, limits, premiums, and the named insured.
What is a declaration page?
These should be reviewed and adjusted as necessary for indemnity or expense amounts.
What are reserves?
This specific 2007 Apple device combined a widescreen iPod, a mobile phone, and an internet communicator.
Who is the Iphone?
To prevent calls from ringing while on an existing call, the Claim Professional should set this setting to 0.
What is Alert While On A Call Volume?
When DRP has been declined and VI is the 2nd option, the Claim Professional should ask if the vehicle owner has a shop in mind. If they do not, and the vehicle is not in their possession, the Claim Professional should offer this estimate channel.
What is Estimate Review?
This coverage protects you when you're hit by a driver who either has no insurance or doesn't have enough insurance to cover your damages.
What is UM/UIM?
The Claim Professional must remember to send this in situations including intoxicated driver, vehicle owner is not the insured, unsafe/unrepaired vehicle.
What is an ARN?
This AI chatbot developed by OpenAI took the internet by storm in late 2022
What is ChatGPT?
RONA stands for this.
What is Redirect on No Answer?
When DRP is declined and Field is the 2nd option, the Claim Professional should ask if the vehicle owner has a specific shop in mind. If they do, the Claim Professional should take this next step.
What is check to see if that shop is part of the DRP network?
This refers to the reduction in a vehicle's market value after it has been repaired following an accident, even if repairs were done properly.
What is diminished value (DIV)?
Once the potential for adverse subrogation has been identified, a static reserve should be set for this amount and using this Coverage Kind code.
What is $7,500 and PDII.
DAILY DOUBLE!
What is Facebook?
A queue call can be generated by voicemail opt out or this other path.
What is IVR (800 number).
This diary generates when a vehicle owner doesn't show up for their scheduled inspection.
What is Inspection Follow-Up Diary?
This written document modifies the terms, conditions, or coverages of an existing insurance policy.
What is an endorsement?
This term refers to replacement cost less depreciation.
What is Actual Cash Value?
She broke the record for the most Grammy Awards won by an artist in 2023
Who is Beyonce?