Know Your Audience
This question should guide every training development decision.
"Who is this for and what do they need?"
These are the goals of training and should be written before drafting content.
What are learning objectives?
This writing style is preferred because it is direct and easier to understand.
What is active voice?
This design principle guides learners toward what is most important on a screen.
What is visual hierarchy?
This is the first phase of SMS training development.
What is Intake?
This Aireon audience requires practical, procedure-oriented training focused on what to observe and do quickly.
Who is the Aireon Service Desk?
A specific learning goal - every major piece of content should be should connect to at least one of these.
What is a learning objective?
Complex language should be reserved only for concepts that require it; otherwise use this
What is plain language?
More than empty space, this design element helps group related information and separate unrelated information.
What is white space?
This phase maps the course structure before writing final content.
What is Storyboarding?
Training for this audience must be highly precise because errors can have direct operational consequences.
Who are ATSEPs?
Essential principles, knowledge, and mental models that learners must understand before they can successfully learn more advanced topics or perform job tasks effectively. Content should generally move from these concepts toward application.
What are foundational concepts?
These should be defined the first time they appear.
What are abbreviations?
This principle creates readability by ensuring sufficient difference between text and background.
What is contrast?
A storyboard is best described as this type of plan.
What is a block-by-block course outline?
These two things should be identified before creating training content.
What does the audience already know, and what do they need to know?
Interactivity should require learners to do this rather than simply click through screens.
What is think, recall, or apply?
Training should avoid alternating between different words for the same concept and instead maintain this.
What is consistent terminology?
If removing an image does not reduce understanding, the image is likely this.
What is decorative?
This AI tool can help generate drafts but is considered a tool, not a teammate.
What is Kindo?
SMS training is unique because it is designed for a broad company-wide audience.
What is a broad company-wide audience?
A good knowledge check measures these.
What are the learning objectives?
One recommended way to identify awkward writing is to do this.
What is read the content aloud?
This principle ensures learners are not distracted by unexpected colors, styles, or terminology changes.
What is consistency?
Each SMS session concludes with one of these, typically under 60 seconds long.
What is a summary video?