We Got This
Once you have completed an action which button can you hit to review the details of the case you have just worked on. This button will tell you the type of action, due date of IR/recert./app, and details of the action pulled associated with the case.
A. The red stop button
B. The green play button
C. The yellow pause button
D. The blue “i” button
Answer D- The blue "I" button, it is called the Action Notes popup page and is located to the left of green play button.
SVES is used to describe the overnight requests for Identity, RSDI and SSI. What does it stand for?
State Verification Eligibility System
True or False:
For Applications, Interim Reports, Recertifications, and Address Changes, you must record the voter registration services you reviewed with the household?
True
Which essential component does NOT belong in a narrative?
A. Expedited status
B. Income
C. Citizenship Status
D. DOB
D. Client's DOB
Identify ONE narrative error:
Case Maintenance
HH of 2 - Grantee and 1 Child – Phone Queue
The grantee reported new employment as of January 2020, wages added to case.
New rent and SUA updated, lease agreement and utility statement provided.
Questioned grantee for voting and ADA, declined
SNAP case submitted for authorization. No changes in benefit amount.
Employment, rent, and SUA are not specific to the following:
-Name of Employer and Wage Amount
-Rent Amount
-Utility Allowance
What are three required components of a narrative at application and or recertification?
A. ADA accommodation
B. ABAWD status
C. Voter registration
D. If an EBT card was issued locally or centrally
E. A. B, and C
Answer: E
When on the phone queue and you have a client call with a case maintenance question, you then create an action and go into the case to review. Do you need to complete a narrative?
YES- A Narrative must be written anytime that a case manager enters a case
True or False:
For Applications, Interim Reports, and Recertifications, you must mention the ABAWD Work Program Requirements for each household member and if an ADA Accommodation was requested or declined?
True
True or False:
Narratives should always include what verifications are pending in order to complete the case?
True- When completing your narrative and you have sent a VC-1 it is helpful to list what the VC-1 is issued for to make it easier for the next FAW.
Identify ONE of the case narrative error:
Processing Queue
Interim Report submitted with changes:
HH of 3 - Grantee, spouse, and child. Grantee remains employed at Stop & Shop, paystubs added to case. Spouse remains employed at Best Buy, no changes reported. Reported $25/week in daycare expenses. Dependent Care mileage reported. Rent updated from $1650/month to $1,800/month, with full SUA (Heating/Cooling). No other changes reported.
No verifications required at this time. IR initiated and submitted for approval. Benefit amount remains the same.
Breakdown for Dependent care mileage- You must print the route results, write the calculation on the printout, and scan it into the Electronic Case Folder (ECF). Clients must not be asked to provide these printouts. You must include a clear explanation of the expense in the case narrative.
Language regarding ABAWD WPR - For Applications, Interim Reports, and Recertifications, you must mention the ABAWD Work Program Requirements for each household member.
What does PRUCOL stand for?
Permanently Residing Under Color of Law
Which one of these abbreviations is NOT an acceptable department abbreviation?
A. TBA
B. PSS
C. TSA
D. TPS
C. TSA
True or False:
Every narrative should include Business Queue and Action Type associated with the case
True
What requirement is missing from this narrative?
Phone Queue
Recert., Interview completed
HH-3. grantee and two children 16 and 19
HH all US citizens
No income
Grantee is responsible for rent 500.00 per month and full SUA
No ADA/ Already registered to vote
No DV
No military experience
Does not wish to block online services
SLAM case first time being addressed grantee states she is looking for work and is behind on rent
Grantee does not receive CS for children
All screens checked
Case wrapped for ongoing
ABAWD requirement
Identify narrative error?
Case Maintenance
HH of 3 - Grantee and 2 Children – In-Person Queue
The grantee reported a new Residential Address. Rent update from $650/month to 800/mo., lease agreement provided. Verification of electricity/gas was also provided (Heating/Cooling SUA).
SNAP case submitted. Benefit amount remains the same.
Voter Registration Services was not reviewed. For Applications, Interim Reports, Recertifications, and Address Changes, you must record the voter registration services you reviewed with the household.
During application do you need to indicate in your narrative that you have created a day 2 follow up to remove terminated income?
YES- You should include that information to ensure that the Day 2 follow up is completed.
In your narrative when processing a SNAP application, what is one thing that you would include in your narrative that you WOULD NOT include at IR or Recertification?
EXPEDITED status
True or False:
Online access should be addressed in the case narrative anytime an interview is required?
True
Is this narrative correct?
In person Que Snap application
HH of 1 Rebecca works for Bank of America paid biweekly two wages provided 2/1/20 1,985.12 and 2/15/20 1,497.37. Grantee pays 900.00 for rent full SUA
Grantee is US citizen, No ADA, No DV. She does not wish to block online services, No military experience, Not WP required due to working over 30 hrs. per week.
Grantee was screened not eligible for expedited benefits. Grantee has EBT card. After review grantee is over income case wrapped and approved.
No, Narrative should state case was denied for over income
What does ADA stand for?
American Disabilities Act
ADA Accommodation
What does RSDI stand for?
Retirement, Survivor and Disability Insurance
When you pull an action to process online IR datasheet with no changes what should your narrative state?
Processing Queue- Authorized Interim report without changes.
What does the acronym for HLS on a narrative stand for?
Heightened Level of Security which is when a client reports a domestic violence history.
What does HSA stand for?
Human Service Assistant
What does NOMI stand for?
Notice of missed interview