We Got This
A little bit of this
Feeling confident
I Think I got it
A little bit of that
100

Once you have completed an action which button can you hit to review the details of the case you have just worked on. This button will tell you the type of action, due date of IR/recert./app, and details of the action pulled associated with the case.

 

A. The red stop button

B. The green play button

C. The yellow pause button

D. The blue “i” button


Answer D- The blue "I" button,  it is called the Action Notes popup page and is located to the left of green play button. 

100

SVES is used to describe the overnight requests for Identity, RSDI and SSI. What does it stand for?  

 State Verification Eligibility System                         

100

True or False:

For Applications, Interim Reports, Recertifications, and Address Changes, you must record the voter registration services you reviewed with the household?

True


100

Which essential component does NOT belong in a narrative? 

A. Expedited status

B. Income

C. Citizenship Status

D. DOB

  D. Client's DOB

100

Identify ONE narrative error:

Case Maintenance

HH of 2 - Grantee and 1 Child – Phone Queue

The grantee reported new employment as of January 2020, wages added to case.

New rent and SUA updated, lease agreement and utility statement provided.

Questioned grantee for voting and ADA, declined

SNAP case submitted for authorization. No changes in benefit amount.   

Employment, rent, and SUA are not specific to the following:

-Name of Employer and Wage Amount 

-Rent Amount 

-Utility Allowance 

200

What are three required components of a narrative at application and or recertification?


A. ADA accommodation

B. ABAWD status

C. Voter registration

D. If an EBT card was issued locally or centrally

E. A. B, and  C

Answer: E

200

When on the phone queue and you have a client call with a case maintenance question, you then create an action and go into the case to review. Do you need to complete a narrative?

YES- A Narrative must be written anytime that a case manager enters a case                      



200

True or False:

For Applications, Interim Reports, and Recertifications, you must mention the ABAWD Work Program Requirements for each household member and if an ADA Accommodation was requested or declined?

  True   

200

True or False: 

Narratives should always include what verifications are pending in order to complete the case?

True- When completing your narrative and you have sent a VC-1 it is helpful to list what the VC-1 is issued for to make it easier for the next FAW.

200

Identify ONE of the case narrative error:

Processing Queue

Interim Report submitted with changes:

HH of 3 - Grantee, spouse, and child. Grantee remains employed at Stop & Shop, paystubs added to case. Spouse remains employed at Best Buy, no changes reported. Reported $25/week in daycare expenses. Dependent Care mileage reported. Rent updated from $1650/month to $1,800/month, with full SUA (Heating/Cooling). No other changes reported.

No verifications required at this time. IR initiated and submitted for approval. Benefit amount remains the same.

Breakdown for Dependent care mileage-  You must print the route results, write the calculation on the printout, and scan it into the Electronic Case Folder (ECF). Clients must not be asked to provide these printouts. You must include a clear explanation of the expense in the case narrative.

Language regarding ABAWD WPR - For Applications, Interim Reports, and Recertifications, you must mention the ABAWD Work Program Requirements for each household member. 



300

What does PRUCOL stand for?

 Permanently Residing Under Color of Law

                              

300

Which one of these abbreviations is NOT an acceptable department abbreviation?

A. TBA

B. PSS

C. TSA

D. TPS

C. TSA


300

True or False:

Every narrative should include Business Queue and Action Type associated with the case


    True 


 

300

What requirement is missing from this narrative?

Phone Queue

Recert., Interview completed

HH-3. grantee and two children 16 and 19

HH all US citizens

No income

Grantee is responsible for rent 500.00 per month and full SUA

No ADA/ Already registered to vote

No DV

No military experience

Does not wish to block online services

SLAM case first time being addressed grantee states she is looking for work and is behind on rent

Grantee does not receive CS for children

All screens checked

Case wrapped for ongoing


 ABAWD requirement                   

300

Identify narrative error?

Case Maintenance

HH of 3 - Grantee and 2 Children – In-Person Queue

The grantee reported a new Residential Address. Rent update from $650/month to 800/mo., lease agreement provided. Verification of electricity/gas was also provided (Heating/Cooling SUA).

SNAP case submitted. Benefit amount remains the same.


Voter Registration Services was not reviewed. For Applications, Interim Reports, Recertifications, and Address Changes, you must record the voter registration services you reviewed with the household.

400

During application do you need to indicate in your narrative that you have created a day 2 follow up to remove terminated income? 

YES- You should include that information to ensure that the Day 2 follow up is completed. 

400

In your narrative when processing a SNAP application, what is one thing that you would include in your narrative that you WOULD NOT include at IR or Recertification?

  EXPEDITED status                    


400

True or False:

Online access should be addressed in the case narrative anytime an interview is required?

                               

True


400

Is this narrative correct?

In person Que Snap application

HH of 1 Rebecca works for Bank of America paid biweekly two wages provided 2/1/20 1,985.12 and 2/15/20 1,497.37. Grantee pays 900.00 for rent full SUA

Grantee is US citizen, No ADA, No DV. She does not wish to block online services, No military experience, Not WP required due to working over 30 hrs. per week.

Grantee was screened not eligible for expedited benefits. Grantee has EBT card. After review grantee is over income case wrapped and approved.

No,  Narrative should state case was denied for over income

                        

400

What does ADA stand for?

American Disabilities Act

ADA Accommodation

500

What does RSDI stand for?

   Retirement, Survivor and Disability Insurance

500

When you pull an action to process online IR datasheet with no changes what should your narrative state?

Processing Queue- Authorized Interim report without changes.


500

What does the acronym for HLS on a narrative stand for?

Heightened Level of Security which is when a client reports a domestic violence history.                     

500

What does HSA stand for?

Human Service Assistant

500

What does NOMI stand for? 

Notice of missed interview