What's in a Date?
What do you need to establish a "Filing Date"?
What makes someone qualified for "Expedited" SNAP?
What is, not already receiving SNAP and meet 1 of the following:
1.Countable Income less than $150 a month and resources less than $100 a month or less
2. Housing and Utilities costs (using the current utility standard) more than the total of the combined countable income, cash and bank account balances.
3. Be Destitute: Meaning the filing group contains a migrant or seasonal farm worker with less than $100 in resources, no income or less than $25 in current income.
This federal law requires state agencies providing public assistance, or assistance to people with disabilities to offer voter registration services. What is the name of this Act?
What is the National Voter Registration Act?
She's seen in New York Harbor and on what required sign posted in all DHS/APD/AAA Lobby?
What is "And Justice For All"?
You took the SNAP Civil Rights Training in October 2020. Is this a one-time training or do you need a booster shot?
What is this is an annual requirement from FNS (Food and Nutrition Services).
How can a signature be received?
What is a physical signature (with address and name) which could be in person, through the mail, fax, email or drop box, an electronic signature (with address and name) via the Applicant Portal, or a verbal signature over the telephone.
What happens if someone support encounters a case the meets "Expedited" criteria when establishing a Filing Date?
What is offer an intake time and date within the seven-day processing time frame or as soon as possible. If the applicant declines the closer intake time and date, make a case note regarding this in ONE.
This may sound like someone is not wanting to apply, however, what is the name of the form completed and retained by the office?
What is a "Declination"?
A consumer asks why should they apply for benefits if they are only going to get $16.00 in SNAP a month?
What is there are other programs they may qualify for in addition to SNAP benefits but it is up to them? Some of the programs they may qualify for are : Eligibility for other programs:
Free/reduced lunches (and breakfasts), Oregon Telephone Assistance Program (OTAP), WIC (Women, Infants, and Children) food assistance program and Deferred Student Loans to name a few.
The applicant does not remember their Social Security Number (SSN) or the reported SSN comes back as already in the system when completing an application registration, what do you do?
What is complete the application registration without the SSN to establish the "filing date" to ensure the consumer doesn't lose out on any benefits? Then the consumer can follow up with the verifying the SSN at the time of the intake or another way. We never want to turn away a consumer or miss a chance to establish a filing date.
SNAP "Filing Date" starts the benefits the date the applicant signs their request? True or False
What paper FORMS can be used to screen for "Expedited" SNAP?
What are page 1 & 2 of the DHS 0415F and SDS 0539F?
I'm 4 years old and I want to register to voter.
What is offer/give a Voters Registration Card? Every person who requests a form gets one. It is not our decision to make on who qualifies or not.
I am my mother's Alternate Payee and I want to find out information regarding her SNAP benefits case. Can you speak with me regarding her case?
What is NO? Only someone listed as an Authorized Representative as signed by the both the consumer and their representative on the MSC 231 and stored in either EDMS or the ONE system.
A consumer comes into the office speaking a language other than one that you speak. You ask them to come back at with someone who can interpret for them as you do not understand what they are saying.
What is FALSE? You use the MSC9960 to identify the appropriate language/interpreter services for the consumer and see the Language QRG for how to access any needed interpretation services outside of those available in the office.
What forms cannot be used for SNAP?
What is the 7210?
What amount of time must someone live in Oregon to be a resident?
What there is no minimum amount of time an individual must live in Oregon to be a resident? The SNAP program does not require intent to remain in Oregon to establish residency.
What is the only NVRA form allowed to be "handed" to the Oregonian?
What is the SEL503? It is the only version staff can physically give or mail to Oregonians and may never be placed in the lobby.
What posters welcome visitors who are from around the world to find their spoken language?
What is the "I Speak" posters? MSC9962, MSC9960 & the MSC9961.
What form is required for someone to be considered an Alternate Payee?
What is an MSC 231?
An applicant completes an applicant registration and wants to list our office as their mailing address, are they able to do this?
What is NO? The department cannot be used as a mailing address as they would be sending notices to themselves. The consumer is required to have a valid mailing address. This can be a PO Box, General Delivery or another person's address as long as that person will accept their mail.
If a new consumer misses their "expedited" application time they have to complete a new filing form?
What is false, as long as the person completes the application process within 30 days of the original filing date? FYI - if the new applicant missed their application time and the reason was beyond their control for missing that expedited interview, they still could be entitled to "expedited" SNAP.
An Oregonian walks into the office and completes/reports a change of address. What is the next step?
What is offer a "voters registration card" or to aid in completing one. A Voter registration card is required to be offered every time an Oregonian:
Requests a new benefit
Renews a benefit
Changes their physical or mailing address.
Requests to register
Where must the required Notices and Posters be located for consumers who come to public offices to apply for SNAP and other benefits?
What is clearly displayed in the Lobby? For our office they are displayed on the TV to ensure a clear view that is easily viewable from all points in the Lobby.
A consumer calls and complains that because he is a senior, low income and is from Iran that he gets less food benefits than his neighbor and wants to file a hearing.
What is complete a verbal MSC 443 and submit to SDSHearings@lcog.org for the Leads to submit to the Hearings Rep. Also, this is a civil rights claim, explain that he has the right to make a claim and offer the DHS 0170. Complete a DH0170 and submit to your supervisor regardless of consumer submitting or not.