Admission 101
How many times should you call a student in 1 week
two times per week
What are some reasons why students get stalled in the process after applying?
Several reasons: needing High School Diploma, FAFSA issues, Secondary Confirmation, lack of communication, etc.
What part of the DCQS must be said verbatim?
All questions in the DCQS must be stated as they read verbatim?
What percentage of time should you be available to students per week?
60%
Why is it important to complete a full discovery with every student?
Because it allows for each student to have a standard experience
Because IRT reps are also our internal customers and greeting them professionally is the start of the discovery process.
What should you do if a student has a disconnected number?
Email asking for a working number?
Why is it important to call your student 2x per week?
Because more touchpoints allow for you to learn more about the student and the student to feel more connected to SNHU
Are you allowed to ask your own follow up questions within the DCQS?
Yes! Every question should be followed by a couple of follow up questions seeking clarity and to foster rapport and relationship building with the student.
15+ per week
Why do students need to complete a FAFSA within 24-48 hours?
Because FAFSA can take 3-5 days to get to us and another 3-5 days to process.
The Intro
What is the average talk time for a discovery call?
14+ minutes
Why is it important to hit your individual registration goal?
Because goals are part of the organizational budget. Hitting goal allows us opportunities here at SNHU.
To create standard and repeatable format in which to conduct a discovery call with every student