Building Operations
The system that circulates air, heats, and cools units and common areas.
What is HVAC
The document a resident signs agreeing to terms, rent, and rules for the unit.
What is a lease agreement
The original Thanksgiving feast in 1621 likely included this bird — but it wasn’t turkey; it was more likely a variety of waterfowl.
What are ducks or geese?
A panicked caller demanded we “send out the Bat Signal immediately” because she urgently needed Batman in her apartment.
What winged intruder was actually hiding in her closet?
What is a bat
This role emphasizes quick, respectful responses to resident concerns and prioritizing their safety and comfort.
Who is an Engagement Specialist
The valve or device maintenance checks monthly to prevent water damage in common-area laundry rooms.
What is the water shutoff valve (or laundry room shutoff)?
What is the minimum credit score you need to have to rent a unit from SNS?
What is a 575
The U.S. presidential tradition of sparing one of these began in the 1940s and became an annual ceremony by the 1980s.
What is a turkey (the presidential turkey pardon)?
A gentleman, mid–meltdown, yelled: “I can’t take this anymore! I got company over and a _______ ran across the screen!”
It wasn’t a plot twist… it just scurried across his TV.
What is a roach?
This department supports employees from hire to exit, manages compliance, training, benefits, and policies, and ensures the workplace stays safe, consistent, and drama-free. They are the culture creators of the company; motivating employees, building engagement, and helping every team member succeed. They are here to listen, solve problems, celebrate wins, and make SNS a great place to work.
What is Human Resources (HR)
The device in a hallway that notices smoke and sounds an alarm.
What is a smoke detector?
The refundable sum collected to cover damages beyond normal wear and tear.
What is a security deposit
The holiday classic song "Jingle Bells" was originally intended for this holiday.
What is Thanksgiving?
A resident insisted we had “sealed her inside her apartment” and she could not get out.
We weren’t running an escape room… just doing normal maintenance with what item?
What is paint (freshly painted doors)?
This role signs off on major vendor contracts and is typically responsible for portfolio-level budgeting and owner relations.
Response: Who is the Regional Manager (or Director of Operations)
The preventive maintenance schedule that occurs biweekly is often called a ...
What is a biannual or semiannual inspection
A short-term lease extension offered to residents when moving dates change is called a _____ lease.
What is a month-to-month lease
The iconic Thanksgiving parade, first held in 1924, features giant character balloons and draws millions of viewers each year.
What is the Macy's Thanksgiving Day Parade?
One caller claimed that “Canelo vs Alvarez" is happening in my walls—they’re in here boxing all night and not letting up!”
Which rowdy little tenants were actually responsible for the late-night pay-per-view?
What are squirrels?
This person oversees compliance, lease enforcement, and eviction proceedings when necessary.
Who is the Property Manager (or Leasing & Compliance Manager)
If one was to suggest testing the low-water cutoff, pressure-relief valve, and performing a flue-gas combustion efficiency analysis what would you be working on and what is this test called? (DAILY DOUBLE)
What is the boiler, and an annual boiler inspection (or boiler certification/combustion test)?
The term for a temporary reduction to lower a resident’s initial rent for lease-up is a(n) _____ incentive.
What is a move-in concession (or leasing incentive)?
This U.S. state is known as the top producer of cranberries, a traditional Thanksgiving side dish.
What is Wisconsin?
Many residents call convinced that someone—or something—is IN their apartment because they hear random banging and popping whenever it gets cold.
What very normal thing is the “mysterious intruder”?
What is the HVAC system?
This department is responsible for auditing expenses, managing budgets, and ensuring financial compliance across the organization.
Bonus Points: Name at least 3 members of this department
What is the Finance Department (or Accounting Department)?
(Coleman, Jenny, Karley, Patti)