Patient Experience
Infection Prevention
Nursing Resources
Emergencies
Potpourri
100
The acronym for service recovery
What is HEART?
100
The first thing you should do when you encounter a patient who presents with coughing, unexplained weight loss, and fatigue.
What is give them a mask to wear?
100
Where you find how to do a particular procedure or task
What is Policy Stat (Policy & Procedure) on the Dovenet?
100
Communicating emergency situations so it is easily understood by everyone
What is "Plain Language" (emergency codes)?
100
The number of staff needed to do a safe lateral transfer
What is minimum of 3 (best practice 4)?
200
The E in Heart
What is Empathize?
200
Dwell/Kill time for Clorox Bleach
What is 3 minutes?
200
Information on any chemical found in the facility
What is Material Safety Data Sheets (MSDS)?
200
The order in which patients are evacuated
What is ambulatory, wheelchair, then bedridden?
200
Our response when someone thanks you
What is "It's my pleasure"?
300
Two of the six core values
What is Reverence, Integrity, Service to the poor, Wisdom, Creativity, and Dedication
300
Where you would find your infection control manual
What is on the Dovenet under "tools"?
300
The platform used at St. Vincent for on-line learning
What is myLearning?
300
The Acronym for how to use a fire extinguisher
What is PASS-Pull, Aim Nozzle, Squeeze Handle, and Sweep at the base of the fire?
300
The way nurses give shift report
What is bedside report?
400
Name three of the HCAHPS composites
What is Nurse Communication, Physician Communication, Pain, Medication, Care Transition, Discharge Information, Environment, Responsiveness, and Overall?
400
It is the device the caregiver would wear when entering a patient's room who has TB.
What is a PAPAR?
400
The way to report any unexpected occurance or error
What is the Event Reporting System (ERS)?
400
The management of a hazardous spill
What is CLEAN-Contain the spill, Look up MSDS, Give Emergency Care, Alert Environmental Services, and Notify your supervisor?
400
The result of so many medical and equipment alarms going off all the time you are working
What is Alarm Fatigue?
500
Done whenever a patient has a concern/issue
What is complete a feedback ticket?
500
Two reason gloves are changed
What is after completing one task and before doing another task, or when the gloves are compromised?
500
Reporing a concern annonomously
What is the "Values Line?"
500
Steps taken when you discover a fire?
What is RACE-Rescue Personnel, Activate Fire Alarm, Confine, and Extinguish or Evacuate?
500
Two of the reason the HCAPS Survey report is so important
What is the voice of the patient, is publicly reported, impacts our reputation, and reimbursement is based on our results?