Getting In
The first thing to confirm when logging into a customer's portal.
What is the correct portal name?
The length of time a report stays in the My Reports section of the portal
What is 72 hours?
The identifier in the portal next to the user name
What is the CCOID?
To find device lifecycle information click on what tab
What is Last Day of Support?
To find devices that will soon lose coverage You should look in what tab
What is Expiring Device Coverage?
Choosing this is of utmost importance when insuring you are seeing correct network
What is Inventory and Segment?
In the custom inventory report, the customer will usually filter his inventory by this category
What are Chassis'?
Enter the unique identifier used to find customer contact information can be found using this link
What is CPR user lookup?
The percentage of list price that we submit for LDOS
What is 50%?
To find a longer window for device coverage, I would look in this section.
What is the Custom Inventory Report?
In application settings, you normally choose this report preference
What is latest view?
These 2 reports are used to populate the Macro report
What is the Custom Inventory and the Product Alerts Reports?
Find the account manager by going to this link
What is Who is my Cisco Rep?
The alerts section shows security alerts also known as:
What are PSIRTS?
The contract number can be found is this section
What is All Contracts?
The customer must do this in the My Reports Section in order for us to get the health score benefit from Cisco.
What is Download the report?
Name 2 ways to get the Macro Report into the hands of the Customer
What is walking the customer through the Macro Template and Sending it in a Box Folder to the Account Manager?
The last upload date from the collector to the portal is found in this section
What is upload processing?
Security Impact Ratings are broken down into 4 categories
What is Critical, High, Medium and Low?
To find the total number of devices included under a specific contract, look at this column in the all contracts section.
What is Total Hardware covered?
The steps taken to add/remove Users and assign roles in the portal.
What is CSAM (Cisco Service Access Management)?
Among the best uses of the Macro Report for the customer
What is renewal preparation?
To find the devices that aren't collected in the discovery, look in this location
What is the transport hyperlink in upload processing?
The URL for finding information regarding replacements for support is found in what section
What is LDOS?
In order to determine where a replace devices should be delivered, the customer should make sure to complete this section.
What is the Installed at sites?