Professionalism
TRUE or FALSE?
The appropriate dress code for funerals, court, probation, and job interviews includes sweats, ripped/distressed jeans, crocs, slides, and flip-flops if desired.
What is FALSE!
The appropriate dress code for these occasions is Business Casual, which may include polos, khakis, and jeans that are not ripped or distressed.
The limits and rules we set for ourselves within relationships are also called…
What is
Boundaries
This is known as “an event or circumstance resulting in physical, emotional, or life-threatening harm that has lasting adverse effects on functioning.”
What is Trauma
The process of engaging with participants, potential participants, and community partners to grow our relationships and trust with them is called…
What is
Building Rapport
In this Stage of Change, a participant falls back into old patterns of behavior. When this stage happens, there is an opportunity for self-reflection and learning.
What is Relapse
TRUE or FALSE?
It’s okay to answer a few questions from the media without permission from the Program Manager or Assistant Site Director.
What is FALSE!
All media requests should be directed to La’Tryse
TRUE or FALSE?
Feeling resentful of people asking for your help, making comments about helping people and not receiving anything in return, and having no time for yourself are signs that your boundaries might need some work.
What is TRUE!
If you’re feeling these feelings, we strongly recommend re-evaluating your boundaries and how you enforce them.
Behaviors that represent ways people have learned to adapt and survive following trauma are called…
What is Trauma Response
Highlighting someone's strengths and resources, creating a vision of the future with the participant, and focusing on the good instead of the problems is called…
What is
Solution Focused Approach
In this Stage of Change, a participant is not aware or does not see a need for change.
What is Precontemplation
If a participant or community members calls your work phone after hours (outside your schedule), you should return their call no later than…
A. The same day
B. The next business day you work
C. The end of the work week
D. 30 days since you received the call
What is
B. The next business day you work
Telling someone your rules around personal space and physical touch are examples of setting which type of boundary?
A. Emotional boundaries
B. Physical boundaries
C. Time boundaries
D. Professional boundaries
What is
B. Physical Boundaries
Being hypervigilant, having flashbacks or intrusive thoughts, struggling with memory and concentration, increased anxiety or panic attacks, and dissociating are examples of what type of trauma responses?
A. Physical Trauma Responses
B. Mental/Emotional Trauma Responses
What is
B. Mental/Emotional Trauma Responses
Modeling calm speech by slowing down and talking more quietly and being mindful of how your body language can come across are examples of practicing what technique?
What is
De-Escalation
In this Stage of Change, a participant has kept up the changes for long enough that they have become sustainable habits.
What is Maintenance
Who is a mandated reporter at Buffalo SNUG?
What is
Site Social Workers & Case Managers
Which of the following choices is NOT a good way of setting boundaries?
A. Excuse yourself from a situation
B. Say what you want and need clearly and directly
C. Tell the person what steps you'll take if your boundary is not respected
D. Addressing the problem with someone else, instead of the person you're having a hard time with
What is
D. Addressing the problem with someone else, instead of the person you're having a hard time with
Fill in the blank:
A Trauma Informed Care approach changes how we approach participants from "What's wrong with you?" to ____________
What is
"What happened to you?"
True or False:
Working at your pace or agenda instead of meeting participants where they're at, making promises, not respecting boundaries, and setting unrealistic expectations are good examples on how to successfully build rapport with participants.
What is FALSE!
These are ways you can DAMAGE rapport with participants
In this Stage of Change, a participant is aware of the need to change but is uncertain and undecided about taking action.
What is Contemplation
According to the SNUG chain of command, who is the first person you bring any concerns about child abuse (or other forms of violence/abuse) to if you’re an outreach worker?
What is
Outreach Worker Supervisor
Putting walls up, avoiding close relationships, being very protective of personal information, and not asking for help are examples of which type of boundary?
A. Rigid boundaries
B. Weak / poorly expressed boundaries
C. Healthy boundaries
What is
A. Rigid Boundaries
Trauma-Informed care has six core-principles.
Name at least 2 of them.
What is (any of the 2 below)
Safety
Trustworthiness & Transparency
Peer Support
Collaboration and Mutuality
Empowerment, Voice & Choice
Cultural, Historical & Gender Issues
There are at least two important steps you should follow up with the SNUG team after you successfully de-escalate a situation.
Describe at least one of them.
What is (at least 1 of the following):
Debrief with your team afterwards
Make sure supervisor is aware of the situation IMMEDIATELY
In this Stage of Change, a participant has the intention to take action and starts to make small steps toward what that change could look like.
What is Preparation