Show:
General
Front Desk
Office
FFCW
Rustic
100
Who should you contact when you are calling out for a shift/ or running late?
Who is, Caitlin, Savannah, Kayla
100
What steps should you take if you are the closer and you see someone "NO SHOWED" for a cabine?
What is -Highlight their name in pink -Email Savannah or Kayla with the guests name and the date they didn't show
100
What are the 9am shift opening duties?
What is -check/ respond to voicemails -respond to emails -check FYI board -send pool reminders extra credit (check credit card logs and shred cards)
100
What amusement park influenced Francis's design of this property?
What is Tivoli Gardens in Copenhagen
100
When making a rustic reservation, what device should you use?
What is Ipad
200
What does Coppola/James L. approved proper foot wear look like?
What is black leather closed toe shoes with no laces.
200
How many mini's do you hand out per cabine?
What is One per adult
200
If you have a question/ concern about an email, reservation, etc. and you don't know who assisted with it, what should you do?
What is -Put the question on the FYI board if you do not need the answer immediately. -If you need to know ASAP, ask your MOD
200
Why do we have a pool on property?
What is Francis wanted to have the pool put in for the kids. He wants our winery to be a family friendly winery.
200
What time frames can you take A Tavola reservations?
What is 5pm-5:45pm and 7:15pm-8pm
300
What do guests have to do to reserve a cabine online?
What is make an account through our website
300
In order to set up the front desk, what items do you need to bring downstairs from the office?
What is -CHARD Cards -Daily Experience Sheet -Cabine sheets
300
If you are alone upstairs, What extension should you be sitting at?
What is extension 371.
300
What flags do we have flying?
What is -California flag -American Flag -Mexico Flag
300
When guests ask what is served at A tavola, what can we tell them will be served?
What is 2 salads 2 pizzas 3 pastas 3 veggie sides 1 meat dish
400
When should you clock out for your lunch?
What is before the 5th hour
400
when should you enter in the daily count
What is -5pm -6pm
400
What are three things to include when responding to emails?
What is -Address the guest "Hi Annie" -Thank the guest for their email -SIGN YOUR NAME at the bottom of EACH email you reply to
400
What Island did Francis want to replicate the pool style after?
What is Coney Island
400
"Any group over ___ people will need a set menu."
What is 16
500
What are the discounts for Wine Family members?
What is -25% wine -15% merch -10% food
500
How do you ring in Wine Family guests in for passes to our Harvest Festival?
What is Enter their membership on the POS with the sku
500
a)Where can you take personal phone calls? b)Where can you face time?
What is a)downstairs outside in the break area b)when you are on lunch or not on property
500
Who painted our reserve labels?
What is Dean Tavoularis
500
What is the turn time for an 11 person group in Rustic?
What is 3hours