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Approved Abbreviations
Subscribers on the Phone
Providing Providers
Ask That Consent
2 Months Later
100

WFR

Workforce Resilience

100

Caller is calling on a Poor Line

Address the poor line. If its okay, explain you will continue slowly and may need to repeat some things. May need to call Sub back.

100

Asking a provider if they accept a GOP.

A GOP is a guarantee of payment... once we get receipt, we will pay...45 Days Turnaround Time

100

STANDARD WFR TRAVELLER

Personal/Medical to Employer, INS, Third Party Providers

100

Kate's "Hobby"

Netball

200

EMEA

Europe Middle East and Africa

200

Unsure of how to manage the request.

Can I place you on hold or give you a call back once I escalate to my Manager?

200

Subscriber made an appointment at out of network provider and requests us to pay.

Explain that they are out of network, but we will reach out to confirm if they accept GOP. If they do not, patient may need to self-pay or look at alternative providers.

200

PARENT CALLING FOR THEIR CHILD

Parents Personal and Childs Personal and Medical Info to Employer, INS and Third Party Providers

200

The Musician Jess JUST got tickets to go see

Hozier

300

ROMIF

Release of Medical Information Form


300

I've missed my flight. Can you help me? 

(Not booked with International SOS).

Should connect with Travel Agent as Airline would not communicate with us as a third-party.
300

The Sub wants an appointment arranged with coverage but does not want to provide consent to anyone.

Explain your limitations - that you can offer referrals.

300

MOD UK: Speaking to the PT directly

Personal/Medical to MOD/INS and Third Party providers

300

The date of your first day at Intl.SOS

22 January 2024

400

SPIN

Service Provider Information Network

400

When asking consent, the Subscriber asks who in their company will be receive a NOC.

We're unable to share the names with you. However, it is not necessarily your manager. Reassure that it's okay if they don't want to provide their consent.
400

Calling a Provider to confirm they received our GOP.

Cfm its sufficient for the estimate and DOS is correct. Advise them to send the finalised invoice to International SOS.

400

MOD UK CONSENT: Speaking to the Medic

Consent is Not Required

400

Guy's Degree that he is studying

Bachelor of IT.

500

IMD

International Medical Desk

500

Insurance has denied Cover for the Appointment. Explain to subscriber.

Not a Covered Benefit

500

You've received an Invoice from a provider for a DOS that we were aware of and no GOP has been issued. What's your POA?

See why we didn't issue GOP, cfm if patient self-paid? Check if we have authorisation for appointment. Issue GOP, request Auth or ask another AC to get Auth.

500

SYD MEDSITE CASE: Medic from Site Calling you (Medic is Intl.SOS Staff)

Ask the medic if the patient has signed a ROMIF. If yes, okay to proceed without having a physical copy.

500

Scott's Dogs Name

Bacchy